Tj F Chao

1330 Otis Pl northwest, Washington, DC 20010

Information Technology And Services

Blueprint Technologies
Serviceability Escalation Manager
Ey-Society Mar 2013 - Aug 2015
Serviceability Escalation Manager at Microsoft
Vmc Sep 2012 - Mar 2013
Service Operations Incident Command at Microsoft
Vmc May 2011 - Jul 2012
Team Manager at Microsoft
Vmc Aug 2010 - May 2011
Tier Ii Team Lead, Technical Support at Microsoft

Microsoft Exchange
Windows 7
Sharepoint
Call Center
Troubleshooting
Software Documentation
Process Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Outlook
Technical Support
Project Management
Team Management
Office 365
Microsoft Online Services
Lync
Powerpoint
Customer Satisfaction
Escalations Management
Powershell
Windows Server
Microsoft Technologies
Active Directory
Dhcp
Dns
Iis
System Administration
Visio
Virtualization
Bmc Remedy
Hyper V
Operating Systems
Help Desk Support
Servers
Scom
Computer Hardware
Vmware
Call Centers
Security
Blackberry Enterprise Server
Networking
Cloud Computing
Vendor Management
System Deployment
Service Delivery
Disaster Recovery
Windows
Vpn

Seattle, WA