Sean M Defonde

7587 Aster Dr, Liverpool, NY 13088

Information Technology And Services

National Grid
Senior Analyst
Csc
Operations Supervisor

Process Improvement
Microsoft Office
Itil
It Operations
It Management
Project Management
Microsoft Excel
Customer Service
Leadership
Change Management
It Service Management
Offsite Storage
Integration
Vendor Management
It Strategy
Disaster Recovery
Training
Microsoft Word
Powerpoint
Team Building
Operations Management
Troubleshooting
Business Analysis
Strategic Planning
Itil V3 Foundations Certified
It Audit
It Service Delivery
Data Center
Data Center Operations
Data Backup Solutions
System Monitoring
Remote Monitoring
Server Monitoring
Problem Management
Sla
Service Desk
Program Management
Business Process Improvement
It Outsourcing
Service Delivery
Ras
Pex
Process Excellence
Servicenow
Service Request

Itil Foundation V3
Servicenow Certified System Administrator
Servicenow New York Delta - Cerified System Administrator
Servicenow Madrid Delta - Certified System Administrator
Lcs Level 1A
License 00096064
Apm Group, License 00096064

Syracuse, New York Area

Information Technology and Services