Mark Thomas Riddagh

San Francisco, CA

Consumer Services

Creature Comforts of Charlotte
President and Owner
Tmx Finance Feb 2012 - Nov 2013
General Manager
Pci Group Sep 2007 - Jan 2012
Operations Manager
New York Blood Center Aug 2002 - Sep 2007
Transportation Supervisor
North Shore Agency, Inc. Mar 1998 - Mar 2002
Manager of Direct Mail Production

Leadership
Training
Operations Management
Customer Service
Team Building
Management
Process Improvement
Recruiting
Performance Management
Strategic Planning
Customer Retention
Quality Assurance
Leadership Development
Sales
Hiring
Coaching
P&L Management
P&L
Staff Development
Business Process Improvement
Cost Reduction Strategies
Efficiency
Improved Efficiency
Written Sop Creation and Implementation
Teambuilding
Zero Defect Quality

TMX, Inc

Feb 2012 to 2000
General Manager
PCI Group, Inc
Fort Mill, SC
Sep 2007 to Jan 2012
Operations Manager
New York Blood Center
Westbury, NY
Jul 2002 to Sep 2007
Transportation Supervisor
North Shore Agency, Inc
Westbury, NY
Mar 1998 to Jul 2002
Production Manager / Quality Manager

SUNY Stony Brook
Stony Brook, NY
2002 to 2007
AA - 4.0 GPA in Psychology

Leadership that provides quantifiable results by maximizing performance - Team development that results in employees achieving their highest performance potential - Training that creates an atmosphere of achievement and success and motivates teams to outperform previous efforts - Continuous monitoring, auditing and follow-up that results in repeatedly exceeding company goals - Customer Service that assures repeat business word of mouth advertising