Lee D Riddel

Charlotte, NC

Telecommunications

Acn Mar 2017 - Dec 2018
Manager
Acn Mar 2017 - Dec 2018
Senior Manager
Contactus Communications Oct 2015 - 2016
Business Development Manager
Penperco Oct 2015 - 2016
Founder
Contactus Communications 2014 - 2015
Operations Manager

The Ohio State University 2013 - 2005
Bachelors, Bachelor of Arts, Pre Law, History The Ohio State University 2002
Bachelors, Bachelor of Arts

Leadership
Training
Management
Customer Service
Call Centers
Customer Satisfaction
Sales
Process Improvement
Team Leadership
Coaching
Microsoft Office
Time Management
Telecommunications
Troubleshooting
Quality Assurance
Project Management
Call Center
Data Analysis
Technical Support
Standards Development
Customer Support
Crm
Business Process Improvement
Software Documentation
Public Speaking
Leadership Development
Quality Management
Scope Management
Budget Management
Quality Control
Leadership Development Coaching
Project Implementation
Project Planning
Recruiting
Salesforce.com
Sales Management
Sales Process
Lead Generation

English

Multiple Roles

Sep 2010 to Jan 2011
Quality Supervisor, Retention Supervisor and New Hire Coordinator
Multiple Roles

Mar 2010 to Sep 2010
Quality and Training Manager
Multiple Roles

Jan 2010 to Mar 2010
Acting Quality and Training Manager
Multiple Roles

Nov 2008 to Dec 2009
Transition Coach (Supervisor)
Multiple Roles

May 2008 to Oct 2008
Master Coach (Supervisor)
Multiple Roles, Verizon Wireless

May 2007 to Apr 2008
Data Coordinator
Multiple Roles, Verizon Wireless

Nov 2005 to May 2007
Sales Representative
Multiple Roles, Verizon Wireless

Dec 2004 to Nov 2005
Assistant Manager
Sprint-Nextel Agent

Aug 2000 to Jun 2002
Assistant Store Sales Manager

The Ohio State University
Columbus, OH
2005 to 2012
B.A. in History as a Pre-Law