Inventors:
Jim G. Edwards - Houston TX
Robert W. Taylor - Houston TX
William J. Hokanson - Pearland TX
Lynn A. Evans - Houston TX
Patricia A. Middleton - Houston TX
Frederick G. Lauckner - Houston TX
Andres E. Martinez - Houston TX
Edmond Jacobs - Houston TX
Assignee:
Brittan Communications International Corp. - Houston TX
International Classification:
G06F 1100
H04M 1110
Abstract:
An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system.
