Wilkie R Joissaint

1451 Pelham Pkwy north, Bronx, NY 10469

Online Media

It Support Technician
Business.com Media, Inc Jun 2018 - Dec 2018
System Administrator and Apple Certified Mac Professional
Ymca of Greater New York Sep 2011 - Sep 2018
Youth and Teen Advisor
Mcgraw-Hill Education Feb 2016 - Jun 2018
Atos Lead Field Engineer Iii and Apple Certified Mac Professional
Standard & Poor's Feb 2016 - Jun 2018
Lead Apple Solutions Consultant

Ashford University 2016 - 2016
Master of Business Administration, Masters, Marketing, Information Systems Rice University 2015
Long Island University 2003
Bachelors, Bachelor of Science Long Island University 1996 - 2003
Bachelors, Bachelor of Science St. John's Preparatory School 1992 - 1996

Salesforce.com
Crm
Technical Support
Leadership
Team Building
Social Media
Customer Service
Troubleshooting
Training
Networking
Microsoft Office
Saas
Marketing
Cold Calling
Process Improvement
Vpn
Employee Training
Social Media Marketing
Project Management
Google Apps
Active Directory
Blogging
Android
Windows
Network Engineering
Itil
Google Docs
Mac Os X Server
Photography
Supervisory Skills
Fundraising
Outlook
Incident Management
Knowledge Management
Dreamweaver
Leadership Development
Hands on Training
Cloud Computing
Break Fix
Technical Writing
Software Deployment
Final Cut Pro
Backup Solutions
Performance Metrics
Usmt
Mobile Device Management
Sccm
Asset Management
Casper
Apple Certified
Identity Management
Oauth
Openid Connect
Web Application Security
Okta
Access and Identity Management
Administering Okta
Api Access Management
Iam
Idaas
Implementing Okta
Multi Factor Authentication
User Lifecycle Management
Provisioning Users
Ldap
Directory Integration
Identity and Access Management
Maintaining Okta

Health

English
French
Portuguese

(Acmt) Apple Certified Mac Professional
(Acit) 2016 Ios Service Certification
Comptia A+ (220-801 and 220-802)
Dell™ Training For Notebook Systems
Dell™ Training For Desktop Systems
Dell™ Dispatch Policies and Procedures
Active Directory User Management Certification
First Aid: Responding To Emergencies
Cpr: Responding To Emergencies
Microsoft Windows 10 First Look: Interface and New Features
Introduction To Windows 10
Microsoft Windows 10 Support
Microsoft Office 365 Applications Support
G Suite Administrator Certification
Jamf 100 Completion
Learning Slack
Web Security: Oauth and Openid Connect
Okta Certified Professional
Okta Certified Administrator
Windows Server 2019: Install and Configure Active Directory
Learning Ssl/Tls
Windows Server 2019: Implementing Group Policy
Building Restful Web Apis With Node.js and Express (2017)
Acmt - Apple Certified Mac Professional
Os X Yosemite Troubleshooting
Acit 2016 Ios Service Certification
Apple Service Fundamentals
Apple Watch Product Training Course Completion
Apple Watch Customer Engagement Skills Course Completion
Macbook (Retina, 12-Inch, Early 2015) Service Qualification
Macbook (Retina, 12-Inch, Early 2016) Service Qualification
Imac (Late 2015) Qualification
Imac (Late 2012) Qualification
Macbook Pro (Retina, Mid-2012) Qualification
Mac Pro (Late 2013) Service Qualification
Macbook Pro (Retina, 13-Inch, Early 2015) Qualification
Macbook Pro (Retina, 13-Inch, Late 2012) Qualification
Macbook Pro (Retina, 15-Inch, Mid 2015) Qualification
Macbook Air (Mid 2013, Early 2014, and Early 2015) Qualification
Macbook Pro (13-Inch, Late 2016, Two Thunderbolt 3 Ports) Qualification
Ipad Air 2, Ipad Mini 3, and Ipad Mini 4 Course Completion
Apple Airpods and Charging Case
Macbook Pro (13-Inch, Late 2016, Four Thunderbolt 3 Ports) and Macbook Pro (15-Inch, Late 2016) Qualification
Usta 10 & Under Instructors
Macbook (Retina, 12-Inch, 2017) Service Qualification
Imac (2017) Service Qualification
Macbook Pro With Four Thunderbolt 3 Ports Qualification
Servicing Iphone X
Servicing Iphone 8 and Iphone 8 Plus
What's New In Ios 11
Macos High Sierra and Apfs
Apple Watch Series 3 and Watchos 4
Apple Tv 4K
Macbook Pro 15-Inch (2012 To 2015)
Macbook Pro 13-Inch (2012 To 2015)

Long Island University's Information Technology Center

Oct 1999 to 2000
Computer Instructor
Long Island University's Information Technology Center

Sep 1996 to 2000
IT Supervisor & Computer Consultant
Long Island University's Information Technology Center
Brooklyn, NY
Jan 1999 to Sep 1999
Computer Instructor & IT Supervisor
Long Island University's Information Technology Center
Brooklyn, NY
Oct 1996 to Aug 1997
Help Desk
Riva Photo Inc
Brooklyn, NY
Apr 1995 to Aug 1996
Sales Representative

Long Island University
Brooklyn, NY
May 2003
Bachelor of Science in Computer Integrated Systems

Automatic Data Processing (ADP)
Florham Park, NJ
Mar 2013 to Mar 2014
Sales Automation and Technology Analyst
YMCA of Greater
New York, NY
Oct 1999 to Mar 2013
Service Desk Analyst - Vanderbilt YMCA
Long Island University
Brooklyn, NY
Sep 1996 to Aug 2009
Service Desk Team Manager
The Hope Program
New York, NY
Jan 1999 to Sep 1999
Service Desk Team Manager

Long Island University
Brooklyn, NY
2003
Bachelor of Science in Computer Integrated System

Technical Support, CRM, Team Building, Social Media, Customer Service, Marketing, Troubleshooting, Microsoft Office, One-to-One Training, Google Apps, Blogging, Social Media Marketing, Employee Training, Leadership, SaaS, Google Docs, Photography, Supervisory Skills, Android, Cold Calling, Technical Writing, ITIL, Outlook, iOS, Mac OS X Guru, Backup Solutions, PeopleSoft, Windows, Process Improvement, Cold Calling, Performance Metrics, Break Fix, Help Desk Support, Scheduling

Specialist at YMCA of Greater New York

Greater New York City Area

Nonprofit Organization Management