Susanne M Pampalona

Buffalo, NY

Retail

The Paisley Peacock Boutique & Studio
Owner
Belmont Housing Resources For Wny, Inc Feb 2009 - Mar 2010
Landlord Relations Specialist
Sodexo 2010 - 2010
Multi-Service General Manager
Studio Arena Theatre Apr 2005 - Jan 2007
Director of Subcription Sales Department and Call Center Manager
Clientlogic Nov 2001 - Dec 2003
Account Manager

State University of New York Empire State College 2011 - 2013
Erie Community College 1991 - 1994
Associates, Associate of Arts, Liberal Arts, Liberal Studies School 56 and Lafayette Hs

Call Center Management
Process Improvement
Cost Management
Sales Operations
Superior Client Service
Development of Employees
Crm
Client Rapport
Strategic Planning
Creative Solutions
Critical Thinking
Personal Development
Contact Center Operations
Marketing Strategy
Promotions
Team Leadership
Team Building
Advertising
Call Centers
Customer Satisfaction
Training
Leadership
Account Management
Sales
Marketing
Client Services
Budgets
Lead Generation
Customer Retention
Coaching
Program Management
Event Planning
Recruiting

SODEXO
Buffalo, NY
2010 to 2010
Multi-Service GM2-Director of Patient Transport and Service Response Center
STUDIO ARENA THEATRE
Buffalo, NY
2005 to 2007
Subscription Sales/Call Center Manager
GARRETT LEATHER CORP
Buffalo, NY
2004 to 2004
Marketing Assistant
Account Manager for Microsoft Client
Buffalo, NY
Jan 2003 to Dec 2003
CLIENTLOGIC CORPORATION: an international provider of integrated customer management solutions, including customer contact, fulfillment and marketing services
Account Manager for United Online Client
Aug 2002 to Jan 2003
Call Center CSR
Nov 2001 to Aug 2002
THE ART INSTITUTES INTERNATIONAL
Pittsburgh, PA
2000 to 2001
High School Representative
INTERNET MEDIA SOLUTIONS
Buffalo, NY
1997 to 2000
Sales and Marketing Manager
RENAISSANCE CLEANING
Buffalo, NY
1993 to 1996
Owner/Operator

STATE UNIVERSITY OF NEW YORK-EMPIRE STATE COLLEGE
New York, NY
2011 to 2000
Bachelor in Business Administration-Marketing
STATE UNIVERSITY OF NEW YORK COLLEGE AT BUFFALO
New York, NY
2003
Design, Marketing & Advertising
ERIE COMMUNITY COLLEGE
Buffalo, NY
1994
Associates in Arts in Liberal Arts and Social Sciences