Susan M Desportes

Denver, CO

Financial Services

Community College of Aurora 1995 - 2014
Adjunct Computer and Network Instructor
Consultant 1991 - 2004
Consultant
S&P Global Market Intelligence 1991 - 2004
Senior Technical Specialist, Client Services
S&P Global Market Intelligence 1982 - 1988
Senior Statistician

English

Standard and Poors Capital IQ (S&P)

Dec 2008 to 2000
Systems & Technical Lead for Client Services
Community College of Aurora (CCA)

Jan 1995 to 2000
Computer and Network Adjunct Instructor
Standard & Poor's Capital IQ (S&P)
Centennial, CO
Dec 2004 to Dec 2008
Sr. Product Consultant/Product Consultant
self-employed
Centennial, CO
May 1991 to Dec 2004
Consultant/Contractor
Standard & Poor's Capital IQ (S&P)

Sep 1982 to Jan 1991
Product Support Specialist/Customer Support Representative and Senior Statistician/Statistician

Colorado Computer Training Institute
Greenwood Village, CO
1991 to 1991
Novell Netware Certification in Novell Netware
University of Southern Mississippi
Hattiesburg, MS
1978 to 1981
B.S.B.A. in Economics/Business

I am currently responsible for the management (performance monitoring, maintenance, installs and upgrades) and procurement of equipment in Standard & Poors (S&Ps) Client Services Systems department. I direct the growth, quality, timeliness and coordination of the customer support systems infrastructure. I also provide Tier 2 level of support for S&Ps proprietary software of Research Insight and Xpressfeed for external clients. Software: Basic SQL query, Research Insight (S&P proprietary finance software), Xpressfeed (S&P proprietary database software for Oracle or SQL Server), (Windows 2000-2008 Server, Windows Server NT 4.0, NetWare 2.2-4.0, Windows 95-Windows 7 Client, Microsoft Office (Word, Excel, PowerPoint and Access) 2003-2010, FrontPage 2003 and XP, HTML, basics in CSS and JavaScript, Dreamweaver, Image Composer, WordPerfect, DOS