Resumes
Resumes
Senior Director, Customer Support
View pageLocation:
Durham, NC
Industry:
Information Technology And Services
Work:
Tibco Software Inc.
Senior Director, Customer Support
Genband 2010 - 2011
Senior Director, Technical Support
Nortel 2009 - 2010
Director, Americas Technical Support
Nortel 2006 - 2009
Executive Director of Operations, Special Projects
Nortel 2003 - 2007
Director, New Product Introduction
Senior Director, Customer Support
Genband 2010 - 2011
Senior Director, Technical Support
Nortel 2009 - 2010
Director, Americas Technical Support
Nortel 2006 - 2009
Executive Director of Operations, Special Projects
Nortel 2003 - 2007
Director, New Product Introduction
Education:
University of Miami 1996 - 1997
Master of Business Administration, Masters, International Business Concordia University
Bachelor of Engineering, Bachelors, Electrical Engineering
Master of Business Administration, Masters, International Business Concordia University
Bachelor of Engineering, Bachelors, Electrical Engineering
Skills:
Telecommunications
Technical Support
Professional Services
Leadership
Enterprise Software
Process Improvement
Wireless
Start Ups
Team Leadership
Voip
Cross Functional Team Leadership
Customer Service
Operations Management
Product Development
Change Management
Budgets
Business Process
Management
Troubleshooting
Strategy
International Business
Analytics
Business Intelligence Tools
Offshoring Strategy
Contact Center Strategy
Organizational Development
Launching of New Products
Cost Reduction
Telecommunication Industry
International Management
Escalation Management
Crm Tools
Fiber Optics
Budget Management
Product Launch
Technical Support
Professional Services
Leadership
Enterprise Software
Process Improvement
Wireless
Start Ups
Team Leadership
Voip
Cross Functional Team Leadership
Customer Service
Operations Management
Product Development
Change Management
Budgets
Business Process
Management
Troubleshooting
Strategy
International Business
Analytics
Business Intelligence Tools
Offshoring Strategy
Contact Center Strategy
Organizational Development
Launching of New Products
Cost Reduction
Telecommunication Industry
International Management
Escalation Management
Crm Tools
Fiber Optics
Budget Management
Product Launch
Interests:
Children
Economic Empowerment
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health
Economic Empowerment
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health
Languages:
French
German
Spanish
German
Spanish
Game Changing Leadership Of Support And Services Organizations
View pagePosition:
Senior Director, Customer Support at TIBCO Software
Location:
Raleigh-Durham, North Carolina Area
Industry:
Information Technology and Services
Work:
TIBCO Software - Greater Boston Area since 2011
Senior Director, Customer Support
Genband - Raleigh-Durham, North Carolina Area 2010 - 2011
Senior Director, Technical Support
Nortel - Raleigh-Durham, North Carolina Area 2009 - 2010
Director, Americas Technical Support
Nortel - Raleigh-Durham, North Carolina Area 2006 - 2009
Executive Director of Operations, Special Projects
Nortel - Raleigh-Durham, North Carolina Area 2003 - 2007
Director, New Product Introduction
Senior Director, Customer Support
Genband - Raleigh-Durham, North Carolina Area 2010 - 2011
Senior Director, Technical Support
Nortel - Raleigh-Durham, North Carolina Area 2009 - 2010
Director, Americas Technical Support
Nortel - Raleigh-Durham, North Carolina Area 2006 - 2009
Executive Director of Operations, Special Projects
Nortel - Raleigh-Durham, North Carolina Area 2003 - 2007
Director, New Product Introduction
Education:
Concordia University
BEng, Electrical Engineering University of Miami
MBA, International Business
BEng, Electrical Engineering University of Miami
MBA, International Business
Skills:
Technical Support
Customer Service
Business Intelligence Tools
Offshoring Strategy
Change Management
Contact Center Strategy
Organizational Development
Launching Of New Products
Operations Management
Cost Reduction
Telecommunication Industry
Professional Services
International Management
International Business
Escalation Management
CRM tools
Fiber Optics
Budget Management
Telecommunications
Customer Service
Business Intelligence Tools
Offshoring Strategy
Change Management
Contact Center Strategy
Organizational Development
Launching Of New Products
Operations Management
Cost Reduction
Telecommunication Industry
Professional Services
International Management
International Business
Escalation Management
CRM tools
Fiber Optics
Budget Management
Telecommunications
Languages:
French
German
Spanish
German
Spanish