Resumes
Resumes
Contact Center Engineer
View pageLocation:
Houston, TX
Industry:
Information Technology And Services
Work:
Optanix
Contact Center Engineer
Shoregroup Dec 2013 - Feb 2016
Contact Center Engineer
Baker Hughes Dec 2011 - Dec 2013
Contact Center Support Analyst
Baker Hughes Feb 2007 - Dec 2011
Us Senior Help Desk Support Coordinator
Rojean Realty Jan 2004 - Jan 2007
Realtor
Contact Center Engineer
Shoregroup Dec 2013 - Feb 2016
Contact Center Engineer
Baker Hughes Dec 2011 - Dec 2013
Contact Center Support Analyst
Baker Hughes Feb 2007 - Dec 2011
Us Senior Help Desk Support Coordinator
Rojean Realty Jan 2004 - Jan 2007
Realtor
Education:
Texas A&M University Galveston Campus 1996 - 1999
Bachelors, Bachelor of Science, Marine Biology University of South Carolina - Beaufort 1993 - 1995
Associates, Marine Biology
Bachelors, Bachelor of Science, Marine Biology University of South Carolina - Beaufort 1993 - 1995
Associates, Marine Biology
Skills:
Troubleshooting
Active Directory
Management
Cisco Technologies
Help Desk Support
Servers
Software Documentation
Technical Support
Leadership
Itil
Networking
Integration
Sharepoint
Lotus Notes
Process Improvement
Laptops
Disaster Recovery
Program Management
Cisco Call Manager
Data Analysis
It Management
Analysis
Contact Center Management
Contact Center Operations
Nice Call Recording
Research
Contact Center Architecture
Environmental Science
Active Directory
Management
Cisco Technologies
Help Desk Support
Servers
Software Documentation
Technical Support
Leadership
Itil
Networking
Integration
Sharepoint
Lotus Notes
Process Improvement
Laptops
Disaster Recovery
Program Management
Cisco Call Manager
Data Analysis
It Management
Analysis
Contact Center Management
Contact Center Operations
Nice Call Recording
Research
Contact Center Architecture
Environmental Science
Languages:
English
Certifications:
Comptia A+ Certified
Microsoft Office Specialist - Powerpoint 2003
Certified Support Center Analyst
Microsoft Office Specialist - Powerpoint 2003
Certified Support Center Analyst
Shereen Thomas
View page
Shereen Thomas
View pageLocation:
United States