Resumes
Resumes
Shalonda Donaldson Atlanta, GA
View pageWork:
WorldPay US
Dec 2012 to 2000
Help Desk Specialist I - Temp
Arise Virtual Solutions
Dec 2011 to 2000
Customer Service Rep. Contractor
NCR CORP
Peachtree City, GA
Sep 2009 to Nov 2011
ATM Incident Management Call Agent - Help Desk
Yes Video Inc
Feb 2009 to Sep 2009
Customer Service Representative-Escalations
CBL Data Recovery Technology
Mar 2008 to Feb 2009
Office Administrator/Customer Service Representative/IT Rep
Belnick Inc
Sep 2006 to Mar 2008
Customer Service Trainer/Sales-Customer Representative
Pitney Bowes-US Postal Service
Atlanta, GA
Nov 2006 to Mar 2007
Mail Sorter
American Red Cross
Jan 2006 to Aug 2006
Donor Representative
Home Depot
Roswell, GA
Dec 2004 to Jan 2006
Special Service/Customer Service
Orkin Pest Control
Jun 2004 to Sep 2004
Sales Representative/Inspector
Best Software-Sage/Peachtree Software
Aug 2003 to Jun 2004
Customer Service/Sales Representative
Capital Acquisitions and Management Corporation
Jun 2003 to Jun 2004
(CAMCO) Debt Collector
BellSouth Telecommunications
Jan 2000 to May 2003
Senior Account Executive-Promoted to Sales Manager
Nationwide Credit Corp. NCC
Jun 1999 to Jan 2000
Debt Collector
AT&T Telecommunications
Apr 1997 to Jan 2000
Customer Service Representative
Defense Commissary Agency
Fort Lewis, WA
Aug 1992 to Sep 1995
Independent Contractor /Stocker
Defense Commissary Agency
May 1993 to May 1994
Substitute Teacher
Dec 2012 to 2000
Help Desk Specialist I - Temp
Arise Virtual Solutions
Dec 2011 to 2000
Customer Service Rep. Contractor
NCR CORP
Peachtree City, GA
Sep 2009 to Nov 2011
ATM Incident Management Call Agent - Help Desk
Yes Video Inc
Feb 2009 to Sep 2009
Customer Service Representative-Escalations
CBL Data Recovery Technology
Mar 2008 to Feb 2009
Office Administrator/Customer Service Representative/IT Rep
Belnick Inc
Sep 2006 to Mar 2008
Customer Service Trainer/Sales-Customer Representative
Pitney Bowes-US Postal Service
Atlanta, GA
Nov 2006 to Mar 2007
Mail Sorter
American Red Cross
Jan 2006 to Aug 2006
Donor Representative
Home Depot
Roswell, GA
Dec 2004 to Jan 2006
Special Service/Customer Service
Orkin Pest Control
Jun 2004 to Sep 2004
Sales Representative/Inspector
Best Software-Sage/Peachtree Software
Aug 2003 to Jun 2004
Customer Service/Sales Representative
Capital Acquisitions and Management Corporation
Jun 2003 to Jun 2004
(CAMCO) Debt Collector
BellSouth Telecommunications
Jan 2000 to May 2003
Senior Account Executive-Promoted to Sales Manager
Nationwide Credit Corp. NCC
Jun 1999 to Jan 2000
Debt Collector
AT&T Telecommunications
Apr 1997 to Jan 2000
Customer Service Representative
Defense Commissary Agency
Fort Lewis, WA
Aug 1992 to Sep 1995
Independent Contractor /Stocker
Defense Commissary Agency
May 1993 to May 1994
Substitute Teacher
Education:
Georgia Medical Institute
Marietta, GA
Aug 2003
Medical
Orlando College
Orlando, FL
Sep 1991
Computer Programming/Computer Science
Marietta, GA
Aug 2003
Medical
Orlando College
Orlando, FL
Sep 1991
Computer Programming/Computer Science
Skills:
Microsoft Word, Outlook, Office, Excel, PowerPoint, Access, Window XP, Vista, Pro MMC/Microsoft Management Console - MAC/APPLE - Yahoo Business VPN/Virtual Private Network Setup - Siebel System - CRM System - SAP, People Software - Peachtree Accounting - Geo/Scopus - Bocris System - OSR & Intuit Systems - 3Com Software/System - AIMS Software - MYOB System - Gasper, D1, Postilion, GEMS, Metavante/FIS - Networking Protocols: TCP/IP, WINS, DHCP, DNS, SMTP, POP3, HTTP, FTP Troubleshooting: OS boot, Recover Console/Windows Recovery Environment. Installations: Hardware and peripheral (printer, scanner, modem, router, and expansion cards) RAM, optical drives such as SATA, PATA DVD/CD Drives. Partitioning hard drives and allocating space.