Scott E Greenhouse

5922 Wildcrest St, Bossier City, LA 71111

Information Technology And Services

Csra Inc Aug 2014 - May 2016
Business Analyst - Change Coordinator
Csra Inc Aug 2014 - May 2016
Business Supervisor - Change Manager
Dyonyx Aug 2013 - Aug 2014
Change Coordinator
Dyonyx Feb 2013 - Aug 2013
Service Desk Technical Lead
Dyonyx Nov 2012 - Feb 2013
Service Desk Analyst

Lone Star College 2011 - 2013
Associates, Telecommunications, Computer Science, Computer Systems Lone Star College
Associates, Associate of Arts, English Language and Literature, Literature, English Language

Process Improvement
Management
Troubleshooting
Software Documentation
Sharepoint
Disaster Recovery
Customer Satisfaction
It Management
Program Management
Customer Service
Team Leadership
It Service Management
Business Analysis
Windows
Active Directory
Microsoft Exchange
Quality Assurance
Call Centers
Quality Management
Strategic Planning
System Deployment
Itil
Business Process Improvement
Cross Functional Team Leadership
Customer Experience
Call Center
Integration
Technology Change Management
Configuration Management
Itil V3 Foundations Certified
Asset Management
Business Continuity Planning
It Procurement

Children
Civil Rights and Social Action
Politics
Environment
Education
Science and Technology
Human Rights
Animal Welfare
Arts and Culture
Health

Itil Service Transition
Cherwell Service Management Foundations
Itil Foundation
Itil Service Design
Itil Service Operation
Itil Service Strategy
Itil Continual Service Improvement
Itil Foundations Certified Trainer
Hdi Service Center Analyst
Itil Expert
Itil
Cherwell Software