Sam C Cauble

20050287983, Dec 29, 2005

Jun 28, 2004

10/878961

Frederick Armanino - San Antonio TX, US
Raghvendra Savoor - Walnut Creek CA, US
Stephen Sposato - Lafayette CA, US
Mengfeng Tsai - Fremont CA, US
Sam Cauble - San Ramon CA, US

H04Q007/00

455405000

A system of managing call information is disclosed. The system comprises a call data record collection engine that non-intrusively monitors and collects data for calls routed using SSlinks coupled to telephone offices, a dynamic call record building engine to dynamically build call management records based on information retrieved by the call data record collection engine, and a relational data model for a subscriber including telephone numbers associated with the subscriber that are under call management. The call management records are correlated with the relational data model for the subscriber on a real-time basis. The call management records include a call time/data stamp, calling party information, called party information, a call type, geographic information, carrier information, a call disposition, and a call duration.

20070195705, Aug 23, 2007

Feb 17, 2006

11/357317

Kapil Shrikhande - Berkeley CA, US
Sam Cauble - San Ramon CA, US
Stuart Blackburn - San Ramon CA, US
Raghvendra Savoor - Walnut Creek CA, US

SBC Knowledge Ventures L.P. - Reno NV

H04J 3/14

370242000

The present disclosure provides a system and method for detecting faults related to lines linked to provide network services. The method includes storing a synthetic value for the performance of a line, receiving a measured value of a performance parameter of the line measured at a customer end and comparing the synthetic value with the measured value to determine if a fault condition exists.