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Robert Nalbone Phones & Addresses

  • Landing, NJ
  • 10 Sherwood Pl, West Orange, NJ 07052
  • Jersey City, NJ
  • Bayonne, NJ
  • Miami, FL
  • Kingsport, TN
  • Westwood, NJ

Publications

Us Patents

Uninterrupted Automatic Call Distribution During Failure And Recovery Of Computer-Telephony Integration

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US Patent:
6748073, Jun 8, 2004
Filed:
Jan 3, 2002
Appl. No.:
10/037274
Inventors:
Joaquin Omar Alvarado - Eatontown NJ
Didina Burok - Matawan NJ
Andrew D. Flockhart - Thornton CO
Eugene P. Mathews - Barrington IL
Peter J. Matteo - Eatontown NJ
Christopher Moss - Flower Mound TX
Robert Daniel Nalbone - Thornton CO
Assignee:
Avaya Technology Corp. - Basking Ridge NJ
International Classification:
H04M 300
US Classification:
37926601, 37922104, 37926502
Abstract:
In a computer integrated telephony call center where an adjunct host ( ) normally controls enqueuing of calls ( ) in call queues ( ) of an ACD system ( ) and corresponding call queues ( ′) of the adjunct host and assigning of the enqueued calls to agents, the ACD system assumes ( ) control over its call queues upon loss of the control by the adjunct host (e. g. , upon failure ( ) of the adjunct host). The ACD system flags ( ) all calls that are enqueued at the time of loss of the adjunct host control as well as all calls that the ACD subsequently enqueues as being under ACD system control. When the adjunct host regains its control ability, the ACD system stops flagging new calls, call queues of the host processor are cleared ( ), and the adjunct host regains control ( ) of enqueuing calls in call queues of the ACD and the adjunct host. But the adjunct host regains control ( ) of assigning calls from each call queue of the ACD system and the corresponding call queue of the adjunct host only when all flagged calls have been removed ( ) from that ACD call queue by the ACD system. The adjunct host resumes assigning work to each agent only when the adjunct host has regained control ( ) of assigning calls from all call queues that are served by that agent.

Computer-Telephony Integration That Uses Features Of An Automatic Call Distribution System

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US Patent:
6947543, Sep 20, 2005
Filed:
Jan 3, 2002
Appl. No.:
10/037779
Inventors:
Joaquin Omar Alvarado - Eatontown NJ,
Didina Burok - Matawan NJ,
Andrew D. Flockhart - Thornton CO,
Eugene P. Mathews - Barrington IL,
Peter J. Matteo - Eatontown NJ,
Christopher Moss - Flower Mound TX,
Robert Daniel Nalbone - Thornton CO,
Assignee:
Avaya Technology Corp. - Basking Ridge NJ
International Classification:
H04M003/00
H04M005/00
US Classification:
37926601, 37926513
Abstract:
In a computer-telephony integrated (CTI) contact center, a CTI adjunct () enqueues contacts in contact queues () of the CTI adjunct, but also causes contacts that are calls () to be enqueued as ACD calls in ACD call queues () of an ACD system (), whereby the ACD system and its management information system (MIS ) provide ACD features to the calls. Similarly, the CTI adjunct enqueues agents in agent queues () of the CTI adjunct, but also causes agents () that have call-handling skills to log into and to be enqueued as ACD agents in ACD agent queues () of the ACD system, whereby the ACD system and its MIS provide ACD features to the agents.

Communication System Having Dynamically Assigned Station Set Buttons

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US Patent:
46313648, Dec 23, 1986
Filed:
Feb 23, 1984
Appl. No.:
6/582850
Inventors:
Joan H. Coyne - Holmdel NJ
David J. Dooling - Fair Haven NJ
Louis E. Miller - Howell NJ
Robert D. Nalbone - Boulder CO
Assignee:
AT&T Information Systems Inc. - Holmdel NJ
International Classification:
H04M 342
H04M 3545
US Classification:
379164
Abstract:
There is disclosed a communication system and operating method wherein the manner in which all telephone calls are displayed at a station set allows uniform user operations to originate and terminate those calls. This is accomplished by having all calls dynamically assigned to the same set of general call appearances (buttons on a multibutton station set). There are no call appearances that are dedicated to specific call types. This allows the station set user to perform the same set of operations on all calls by using the same sequence of physical operations independent of the type of call. Additionally, the system may reserve one call appearance button at a station set for special use.
Robert L Nalbone from Landing, NJ, age ~63 Get Report