Work:
First Data Corporation since Jan 2010
Technical Support Agent
First National Merchant Solutions May 2007 - Apr 2009
Customer Service/Technical Support
First Data Corporation Jul 2003 - May 2007
Customer Service/Technical Support
Quality Living Mar 2003 - Jul 2003
Certifed Nurse Assistant
Shopko Mar 2002 - Mar 2003
Cashier/Customer Service Representative
Education:
Bellevue University 2009 - 2011
BS, Marketing Management
Iowa Western Community Collage 2008 - 2009
AAS, Marketing Mangement
Metropolitan Community College 2004 - 2009
AAS, Business Management and Marketing
Skills:
Training
Customer Service
Troubleshooting
Access
Management
Marketing
Sales
Technical Support
Lotus Notes
Leadership
Analysis
Fraud
Microsoft Office
Windows
Ms Project
Adobe Creative Suite
Cross Functional Team Leadership
Time Management
Relationship Management
Fraud Detection
Retail
Html
Marketing Strategy
Business Strategy
Project Management
Photography
Case Managment
Market Research
Marketing Management
Creative Strategy
Organizational Design
Commercial Banking
Database Design
Creative Writing
Graphic Design
Photoshop
Xml
Problem Solving
Client Liaison
Employee Training
Client Relations Skills
Customer Oriented
Enthusiasm To Learn
Tech Savy
Payment Card Processing
Priority Management
Innovation Development
Client Counseling
Corporate Fraud Investigations
Service Level Agreements