Reinhard E Zapfe

5518 Sugar Creek Dr, La Porte, TX 77571

Information Technology And Services

Kemper
System Administrator
Acropolis Technology Group Sep 2014 - Mar 2018
System Administrator
First Choice Emergency Room Jun 2013 - Aug 2014
It Support Engineer - Contract
Ducommun Incorporated Mar 2012 - Jun 2013
Network Administrator
Manpowergroup Nov 2011 - Mar 2012
Hp Level V Technician - Contract

Sanford - Brown College - Hazelwood 2000 - 2000
Saint Louis Community College 1995 - 1998
Associates, Computer Science

Windows Server
Troubleshooting
Windows 7
Active Directory
Servers
Networking
System Administration
Network Administration
Computer Hardware
Technical Support
Data Center
Customer Service
Microsoft Office
Windows Xp
Operating Systems
Hardware
Information Technology
Help Desk Support
Wireless Networking
Windows
Software Documentation
Software Installation
Documentation
Windows Xp Pro
Disaster Recovery
Printers
Business Process Improvement
Windows 7 Migration
Server 2000 2008
Technical Writing
Windows System Administration
Process Improvement
Training
Windows 8
Software Troubleshooting
Computer Hardware Troubleshooting
Vendor Management
Client Focus

Manpower Staffing

Nov 2011 to 2000
HP Level V Technician
Manpower Staffing

Nov 2011 to 2000
Windows 2007 Rollout Service Technician
G&P Furniture & Worstell Auction Company

Mar 2011 to 2000
Freelance Consultant
Step Into The Dark Photography

Mar 2005 to 2000
Owner
Adsell Companies
St. Louis, MO
Sep 2004 to Jul 2006
Senior Data Analyst
Talx Corporation

Jul 2000 to Mar 2003
Team Leader / Systems Administrator

Sanford Brown College
St. Louis, MO
Jan 2000 to Jan 2000
Computer Networking
St. Louis Community College
St. Louis, MO
Oct 1995 to Nov 1997
Associates in computer sciences

1. Intensive customer service training 2. Supporting Microsoft Windows 95/98/XP/7 3. Supporting Microsoft Windows NT Server & Workstation 4.0 & Server 2008 4. Extensive cabling and network mapping 5. Monitoring T1s/T3s 6. Installing and configuring BDCs and PDCs 7. Handling helpdesk tier 1 and tier 2 issues 8. Common troubleshooting techniques to board level repair of pcs and printers 9. Extensive cable management & server configuration 10. Systems administration 11. Installing and configuring Sys-Admiral (System scheduling software) 12. 24/7/365 on-call support 13. Installing and configuring HP rack mount servers 14. Installing and configuring HP hubs 15. Microsoft Office 97/2000/2007 16. Microsoft Windows Workstation 2000 17. Microsoft Windows Server 2000 18. Bench testing, cleaning, diagnosing, board level repair 19. Building and installing desktop pcs in test lab 20. Working with IBM Desktop and Laptop personal computers, Dell Optiplex Desktop and Latitude desktop personal computer (PC), IBM CRT & LCD Monitor 21. Monitoring problem management ticketing system queue and resolve end user problem tickets 22. Updating repair and asset tracking databases 23. Extensive networking troubleshooting 24. Intermediate Web development