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Raymond Naoto Otake

from Walnut Creek, CA
Age ~72

Raymond Otake Phones & Addresses

  • 33 Mulberry Ln, Walnut Creek, CA 94597
  • Kings Beach, CA
  • Oakland, CA
  • 1848 Jefferson St, Concord, CA 94521 (925) 825-9276
  • Berkeley, CA
  • Mount Rainier, MD

Business Records

Name / Title
Company / Classification
Phones & Addresses
Raymond Otake
Principal
Community Health Ctr Ntwrk
Individual/Family Services · State Government-Public Health
7700 Edgewater Dr, Oakland, CA 94621
(510) 567-1560, (510) 633-4533

Publications

Us Patents

Video And Voice Communication Routing Network

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US Patent:
20080025493, Jan 31, 2008
Filed:
Jul 11, 2007
Appl. No.:
11/776063
Inventors:
Melinda Paras - Berkeley CA, US
Raymond N. Otake - Concord CA, US
Assignee:
Paras & Associates - Albany CA
International Classification:
H04M 3/00
US Classification:
37926512
Abstract:
An IP-based call center is able to route video and audio calls. The call routing is skills-based, and can be configured to give preference first to representatives or agents associated with an entity, and then to representatives or agents within a network associated with that entity. If no representative is available in-house or in-network, the call can be transferred to an external representative or agent. In other embodiments, an entity can configure prioritized layers for routing calls, in order to favor specific service providers.

Systems And Methods For Routing Calls

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US Patent:
20140064475, Mar 6, 2014
Filed:
Nov 8, 2013
Appl. No.:
14/076047
Inventors:
Raymond Otake - Concord CA, US
Assignee:
Paras & Associates - Albany CA
International Classification:
H04M 3/523
US Classification:
37926512
Abstract:
An IP-based call center is able to route video and audio calls. The call routing is skills-based, and can be configured to give preference first to representatives or agents associated with an entity, and then to representatives or agents within a network associated with that entity. If no representative is available in-house or in-network, the call can be transferred to an external representative or agent. In other embodiments, an entity can configure prioritized layers for routing calls, in order to favor specific service providers.
Raymond Naoto Otake from Walnut Creek, CA, age ~72 Get Report