US Patent:
20100265832, Oct 21, 2010
Inventors:
PARITOSH BAJPAY - Edison NJ, US
Chee Ching - Holmdel NJ, US
Scott Corbin - Lewisville TX, US
Luis Figueroa - Spotswood NJ, US
Paul D. Gilbert - McKinney TX, US
Monowar Hossain - Middletown NJ, US
Thiru Ilango - Holmdel NJ, US
David H. Lu - Morganville NJ, US
Peter R. Wanda - Orlando FL, US
International Classification:
H04J 1/16
Abstract:
A method and an apparatus for detection and prevention of a slow response on a network are disclosed. For example, the method selects a router automatically for testing in response to a ticket indicating a slow response, and performs a diagnostic test on the router, wherein the diagnostic test comprises at least one of: a protocol diagnostic test, a circuit diagnostic test or, a congestion diagnostic test. The method then performs at least one remedial step to address a root cause that is identified by the diagnostic test, wherein the root cause is associated with the slow response.