Resumes
Resumes
Customer Care
View pageLocation:
Albany, NY
Industry:
Entertainment
Work:
Customer Care
Time Warner Cable Dec 2013 - May 2015
Vice President Css Customer Ops
Time Warner Cable Mar 2008 - Nov 2013
Rvp Customer Care and It
Time Warner Cable 2000 - 2008
Vice President Customer Care
Time Warner Cable Nov 1989 - Mar 2000
Vice President Finance
Education:
St. John's University
Skills:
Call Center
Vendor Management
Voip
Customer Retention
Customer Satisfaction
Customer Experience
Telecommunications
Wireless
Process Improvement
Product Management
Customer Service
Workforce Management
Cross Functional Team Leadership
Avaya
Call Centers
Contract Negotiation
Broadband
Management
Salesforce.com
Call Center Development
Iptv
Troubleshooting
Program Management
Managed Services
Ivr
Contact Centers
Outsourcing
Vod
Team Leadership
Operations Management
Leadership
Product Marketing
Strategic Partnerships
Direct Sales
Crm
Account Management
Team Building
Technical Support
Solution Selling
Sales Operations
Mpls
Mobile Devices
Cable Television
Ethernet
Integration
Telephony
Networking
Unified Communications
Docsis
Customer Relationship Management
Vendor Management
Voip
Customer Retention
Customer Satisfaction
Customer Experience
Telecommunications
Wireless
Process Improvement
Product Management
Customer Service
Workforce Management
Cross Functional Team Leadership
Avaya
Call Centers
Contract Negotiation
Broadband
Management
Salesforce.com
Call Center Development
Iptv
Troubleshooting
Program Management
Managed Services
Ivr
Contact Centers
Outsourcing
Vod
Team Leadership
Operations Management
Leadership
Product Marketing
Strategic Partnerships
Direct Sales
Crm
Account Management
Team Building
Technical Support
Solution Selling
Sales Operations
Mpls
Mobile Devices
Cable Television
Ethernet
Integration
Telephony
Networking
Unified Communications
Docsis
Customer Relationship Management