Resumes
Resumes
User Experience Strategist
View pageLocation:
Eastlake, OH
Industry:
Insurance
Work:
Progressive Insurance - Mayfield Village, OH since Jul 2007
Business Systems Project Lead
Business Systems Project Lead
Education:
Indiana Wesleyan University 2004 - 2006
Bachelor of Science, Business Management Cleveland State University 1989 - 1992
Bachelor of Science, Business Management Cleveland State University 1989 - 1992
Skills:
Process Improvement
Strategy
Customer Service
Project Management
Insurance
Business Process
Performance Management
Customer Experience
Customer Satisfaction
Business Analysis
Team Building
Project Planning
User Experience
Coaching
Business Intelligence
Budgets
Training
Management
Requirements Gathering
Business Process Improvement
Team Leadership
Call Centers
Customer Retention
Call Center
Crm
Strategic Planning
Change Management
Strategy
Customer Service
Project Management
Insurance
Business Process
Performance Management
Customer Experience
Customer Satisfaction
Business Analysis
Team Building
Project Planning
User Experience
Coaching
Business Intelligence
Budgets
Training
Management
Requirements Gathering
Business Process Improvement
Team Leadership
Call Centers
Customer Retention
Call Center
Crm
Strategic Planning
Change Management
Interests:
Politics
Children
Arts and Culture
Education
Children
Arts and Culture
Education