Nicki Dengler Lawless

Assistant at Gramman Irrevocable Wealth Trust

Greater San Diego Area

E-Learning

Gramman Irrevocable Wealth Trust since May 2010
Assistant
Spectrum Pacific Learning Co. (SPL; an affiliate of National Univ. System) 2003 - 2009
Lead Client Service Rep II (most recent title)
National University 2001 - 2003
Admissions Advisor
Senior Design Corp. of CA 1995 - 2001
Senior Technical Recruiter
Rhotech Professional Resources (1991-1995); aka Technical Staffing Associates (TSA; 1998-1991) 1988 - 1995
Senior Technical Recruiter

National University 2002 - 2004
Master of Arts, Human BehaviorThesis: "Implications of Emotional Intelligence in the Workplace" California State University-Fresno
Bachelors Degree Cuesta College

*Expert level experience in customer service
implement proactive solutions where needed
*Intuitive Creativity: Continuous improvement
innovations & efficiencies
*Natural
informal leadership & influencing abilities with clients & colleagues
*Instill customer confidence when guiding them through learning materials
*Collaborate with team colleagues for continuous
process
& efficiencies improvements
*Expert User: MS Word
Excel
PowerPoint
Outlook
PeopleSoft
CRM: Talisma
Parature

San Diego, CA

Marketing And Advertising

Epsilon
Business Systems Analyst - Data
Broadway Cruise
Cruise Specialist
Madison Public Library
Librarian

Central Community College 1997 - 1999
Associates, Associate of Arts California State University
California State University, Fresno
Bachelors, Bachelor of Arts National University
Masters, Master of Arts

Microsoft Office
Customer Service
Microsoft Excel
Sql
Process Improvement
Powerpoint
Microsoft Word
Pl/Sql
Crm