Nelson J Duranceau

10 south Main St, Hanover, NH 03755

Retail

Simon Pearce
Customer Relations Manager at Simon Pearce
Simon Pearce
Corporate Sales
Wells Fargo Jul 2010 - Nov 2011
Consultant, Call Center Operations
Foot Levelers, Inc. Oct 2007 - Jul 2009
Director of Call Center Operations
Unitedhealth Group 2002 - 2007
Director of Call Center Operations

Roanoke College 1989 - 1993
Bachelors, Psychology Biddeford High School

Training
Call Centers
Management
Leadership
Customer Satisfaction
Process Improvement
Team Building
Customer Service
Cross Functional Team Leadership
Operations Management
Coaching
Business Process Improvement
Call Center
Performance Management
Sales
Business Analysis
Customer Retention
Strategic Planning
Contact Centers
Technical Training
Training Delivery
Marketing
Microsoft Excel
Microsoft Office
Analysis
Retail
Team Leadership
Negotiation
Insurance

Self-Employed (working with Wells Fargo)

2010 to 2000
Consultant-Contact Center Operations/Training Facilitation
Foot Levelers, Incorporated
Roanoke, VA
2007 to 2009
Director of Contact Center Operations
UnitedHealth Group
Roanoke, VA
2002 to 2007
Director of Operations / Business Manager
Chevy Chase Bank
Frederick, MD
1997 to 2002
Vice President of Retail Banking Services
First Union National Bank
Roanoke, VA
1993 to 1997
Trainer / Customer Relations Specialist

Roanoke College
Salem, VA
Jan 1989 to Jan 1993
Bachelor of Arts in Psychology