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Nelson Duranceau Phones & Addresses

  • Quechee, VT
  • Hartford, VT
  • 5211 Chukar Dr, Roanoke, VA 24014 (540) 989-1011
  • 5802 Brahma Rd, Roanoke, VA 24018
  • 1810 Rustic Hill Ct, Frederick, MD 21702 (301) 620-0355
  • Biddeford, ME
  • Salem, VA
  • 5211 Chukar Dr, Roanoke, VA 24018

Work

Company: Self-employed (working with wells fargo) 2010 Position: Consultant-contact center operations/training facilitation

Education

School / High School: Roanoke College- Salem, VA Jan 1989 Specialities: Bachelor of Arts in Psychology

Skills

Training • Call Centers • Management • Leadership • Customer Satisfaction • Process Improvement • Team Building • Customer Service • Cross Functional Team Leadership • Operations Management • Coaching • Business Process Improvement • Call Center • Performance Management • Sales • Business Analysis • Customer Retention • Strategic Planning • Contact Centers • Technical Training • Training Delivery • Marketing • Microsoft Excel • Microsoft Office • Analysis • Retail • Team Leadership • Negotiation • Insurance

Industries

Retail

Resumes

Resumes

Nelson Duranceau Photo 1

Corporate Sales

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Location:
10 south Main St, Hanover, NH 03755
Industry:
Retail
Work:
Simon Pearce
Customer Relations Manager at Simon Pearce

Simon Pearce
Corporate Sales

Wells Fargo Jul 2010 - Nov 2011
Consultant, Call Center Operations

Foot Levelers, Inc. Oct 2007 - Jul 2009
Director of Call Center Operations

Unitedhealth Group 2002 - 2007
Director of Call Center Operations
Education:
Roanoke College 1989 - 1993
Bachelors, Psychology
Biddeford High School
Skills:
Training
Call Centers
Management
Leadership
Customer Satisfaction
Process Improvement
Team Building
Customer Service
Cross Functional Team Leadership
Operations Management
Coaching
Business Process Improvement
Call Center
Performance Management
Sales
Business Analysis
Customer Retention
Strategic Planning
Contact Centers
Technical Training
Training Delivery
Marketing
Microsoft Excel
Microsoft Office
Analysis
Retail
Team Leadership
Negotiation
Insurance
Nelson Duranceau Photo 2

Nelson Duranceau Roanoke, VA

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Work:
Self-Employed (working with Wells Fargo)

2010 to 2000
Consultant-Contact Center Operations/Training Facilitation

Foot Levelers, Incorporated
Roanoke, VA
2007 to 2009
Director of Contact Center Operations

UnitedHealth Group
Roanoke, VA
2002 to 2007
Director of Operations / Business Manager

Chevy Chase Bank
Frederick, MD
1997 to 2002
Vice President of Retail Banking Services

First Union National Bank
Roanoke, VA
1993 to 1997
Trainer / Customer Relations Specialist

Education:
Roanoke College
Salem, VA
Jan 1989 to Jan 1993
Bachelor of Arts in Psychology

Nelson J Duranceau from Quechee, VT, age ~53 Get Report