Mona M Siam

San Francisco, CA

Information Technology And Services

Lime
Incident Response and Claims Manager
International Rescue Committee Jan 2018 - Oct 2018
Program Coordinator - Middle East
Freedom House Jul 2014 - Dec 2017
Program Officer - Middle East and North Africa
International Rescue Committee Feb 2012 - Jun 2014
Asylum Program Officer - Middle East and North Africa
International Catholic Migration Commission (Icmc) Feb 2007 - Mar 2011
Resettlement Operations Officer

University of California, Berkeley 2019 - 2020
University of Balamand 2016 - 2018
Masters, International Relations American University 2017 - 2017
Masters, Master of Arts, Political Science and Government, Political Science, Government University of Balamand 2004 - 2007
Bachelors, Political Science and Government, Political Science, Government

Human Rights
International Development
Microsoft Office
Customer Relationship Management
Incident Management
Continuous Process Improvement
Research
Web Development
Proposal Writing
Editing
Data Analysis
Data Entry
Case Management
Foreign Policy
Interpreting
Program Management
Social Media
Strategic Planning
Program Development
Customer Experience
Localization
Contact Centers
Spss
Qualitative Research
Training
Management
Customer Service
Communication
Community Development
Critical Thinking
Problem Solving
Arabic
Global Client Management
Airtable
Digital Security
Community Emergency Response Team
Vendors
Zendesk
Jira
Salesforce.com Administration

Trauma-Informed Case Management Certification
Democratization and Security Linkages

Freedom House

Jul 2014 to 2000
Temporary Program Associate
Suburban Washington Refugee Resettlement Center
Silver Spring, MD
Feb 2013 to Jun 2014
Caseworker - Financial Eligibility
Ethiopian Community Development Council
Silver Spring, MD
Oct 2012 to Feb 2013
Matching Grant Employment Specialist
Suburban Washington Refugee Resettlement Center
Silver Spring, MD
Dec 2011 to Oct 2012
Immigration Program Assistant
United Nations High Commissioner
Washington, DC
May 2011 to Oct 2011
Unit Assistant (Volunteer)
International Catholic Migration Commission
Beirut
Feb 2007 to Mar 2011
Resettlement Operations Officer
United Nations Refugee Works Agency (UNRWA) Refugee Camps
Beirut
Sep 2006 to Dec 2010
UN Volunteer
BBC

Jan 2002 to Sep 2003
Program Assistant

University of Balamand
Beirut
Jun 2013
Master of Arts in International Affairs
University of Balamand
Beirut
Jun 2007
Bachelor of Arts in Political Science
University of Maryland
College Park, MD
Graduate Certificate in Terrorism Analysis

Back to Basics Learning Dynamics Inc

Aug 2012 to 2000
Translator/Interpreter
Back to Basics Learning Dynamics Inc

Aug 2012 to 2000
Independent Contractor
Back to Basics Learning Dynamics Inc

Aug 2012 to 2000
Employment Specialist Intern
Back to Basics Learning Dynamics Inc
Silver Spring, MD
May 2012 to Aug 2012
Administrative Intern
International Catholic Migration Commission
Beirut
Feb 2007 to Mar 2011
Interpreter for the U.S. Department of Homeland Security, Refugee Division
International Catholic Migration Commission
Beirut
Jan 2010 to Aug 2010
Reporter (Part-time)
International Catholic Migration Commission
Beirut
Feb 2010 to Jun 2010
Recruitment Coordinator
International Catholic Migration Commission
Beirut
Sep 2008 to Jan 2010
Professor Research Assistant
International Catholic Migration Commission

Feb 2007 to Jan 2008
Resettlement Operations Officer
International Solidarity Center

Jul 2006 to Jul 2006
Interpreter
BBC World Service Trust

Jun 2005 to Sep 2005
Program Assistant
American Federation of Teachers

Jun 2004 to Aug 2004
Interpretation and Logistics Assistant

University of Balamand
Beirut
Jan 2012
M.S. in International Affairs

University of Balamand
Beirut
Jan 2012
M.S. in International Affairs