Angel Lira

Atlanta, GA

Financial Services

Westlake Financial Services
Senior Trainer
Vxi Global Solutions, Llc
Training Specialist
Convergentusa Feb 2011 - Aug 2015
Training Specialist
Afni Jan 2010 - Dec 2010
Customer Service Advocate
West Telemarketing Nov 2001 - Mar 2009
Global Market Leader Dhl Express Customer Service Tracking Specialist and Trainer Assistant

John Jay High School 2000
John Jay High School 1996 - 2000
The Art Institutes
Art Institute of Dallas

Microsoft Office
Training
Microsoft Word
Microsoft Excel
Leadership
Customer Satisfaction
Call Centers
Process Improvement
Management
Powerpoint
Customer Service
Team Building
Troubleshooting
Sales
Contact Centers
Business Process Improvement
Communication
Creative Problem Solving
Constructive Feedback
Quality Improvement
Quality Assurance
Email Hosting
Public Speaking
Time Management
Employee Training
Customer Relationship Management
Customer Experience
Strategic Planning
Microsoft Outlook
Performance Management
Project Management
Project Planning
Brainshark
Learning Management Systems
Policy Analysis

Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Human Rights
Animal Welfare

English
Spanish

Presentation Skills
Atd Training Certificate
Adult Learning Principles

Los Angeles, CA

Uc Irvine School of Social Sciences Mar 2020 - Jun 2020
Course Assistant
Mar 2020 - Jun 2020
Fellow In Public Affairs

Uc Irvine 2016 - 2020
Bachelors, Bachelor of Arts Uc Irvine 1996 - 1998
Bachelors, Bachelor of Arts

7449 Baird Ave, Reseda, CA 91335