Michael Gregory Totton

7831 east 46Th St, Indianapolis, IN 46226

Vertex Outsourcing Jun 2008 - Dec 2009
Customer Service Representative
Sallie Mae Nov 2006 - Nov 2007
Loan Originator
Better Business Bureau Jan 2006 - Apr 2006
Business Relations Representative
The College Network Jun 2005 - Dec 2005
Appointment Coordinator
Scotts Lawn Service Jan 1999 - Jan 2005
Territory Service Representative and Sales and Trainer

Football
Exercise
Sweepstakes
Nascar
Home Improvement
Reading
Watching Auto Racing
Sports
Home Decoration
Watching Sports
Cooking
Electronics
Auto Racing
Fitness
Music
Movies
Collecting
Diet
Woodwork
Travel
Wine
Investing
Smoking
Watching Football

English

LIFELINE FIELD MARKETING

Aug 2012 to 2000
Independent Field Representative
UNIQUE HOME SOLUTIONS
Indianapolis, IN
Mar 2011 to Nov 2011
Appointment Setter
VERTEX OUTSOURCING
Indianapolis, IN
Jun 2008 to Dec 2010
Customer Service Representative
LGC ASSOCIATES
Indianapolis, IN
Mar 2005 to May 2008
Event Banquet Server
SALLIE MAE
Indianapolis, IN
Nov 2006 to Nov 2007
Loan Originator
SCOTTS LAWN SERVICE
Fishers, IN
Jan 1999 to Jan 2005
Territory Service Representative/ Sales/ Trainer

INDIANA INSTITUTE OF TECHNOLOGY
Indianapolis, IN
May 2011 to 2000
Bachelor of Science in Business Administration
INDIANA INSTITUTE OF TECHNOLOGY
Indianapolis, IN
2010 to 2011
Associates in Business Administration

account for or dispense funds; administer tests to determine qualifications; advise clients or customers; advise customer on substitution of parts; answer customer or public inquiries; answer questions from employees or public; approve or deny credit applications; assess staff or applicant skill levels; assign work to staff or employees; assist co-workers with software problems; assist patrons at entertainment events; assist patrons or passengers to find seats; assume responsibility for safety of group; balance cash register; calculate monetary exchange; calculate rates for organization's products or services; call on customers to solicit new business; carry equipment, luggage or cases; carry messages or packages; check ID to ensure minimum age requirement is met; clean rooms or work areas; collect deposit or payment; collect fees; collect overdue bills; collect payment; communicate technical information; communicate visually or verbally; communicate with customers or employees to disseminate information; compare clients' applications with eligibility requirements; compare shipment contents to records; compile data for financial reports; compile numerical or statistical data; complete information on loan forms; complete record of production; complete time or attendance forms; compute financial data; compute payment schedule; conduct gambling game; conduct or attend staff meetings; conduct sales presentations; conduct training for personnel; confer with customer representatives; confer with customer to review terms of credit or payment plan; confer with management or users; confer with sales or purchasing personnel; confer with vendors; consult with customers concerning needs; consult with managerial or supervisory personnel; cook food requiring short preparation time; date stamp messages, mail, or other information; deliver or obtain mail, messages, records, food or other items; demonstrate goods or services; detect discrepancies on records or reports; detect infractions of rules; determine customer needs; determine food or beverage costs; develop budgets; develop maintenance schedules; develop new office forms; develop or maintain databases; direct and coordinate activities of workers or staff; discipline staff for infractions of rules or regulations; distinguish colors; distribute food to waiters or waitresses to serve to customers; drive automobile, van, or light truck; ensure correct grammar, punctuation, or spelling; enter time sheet information; establish employee performance standards; establish recruiting procedures; estimate delivery dates; estimate product demand; estimate production costs; estimate time needed for project; evaluate customer records; evaluate importance of incoming telephone calls; evaluate information from employment interviews; evaluate performance of employees or contract personnel; evaluate qualifications or eligibility of applicant for employment; examine documents for completeness, accuracy, or conformance to standards; examine files or documents to obtain information; examine financial documents to verify issue; examine products or work to verify conformance to specifications; explain credit application information; explain establishment processes or operations; explain products to customer representatives; explain rules, policies or regulations; file or retrieve paper documents and related materials; fill out business or government forms; fill out purchase requisitions; follow traffic laws; gather relevant financial data; greet customers, guests, visitors, or passengers; hand out samples or presents; hire, discharge, transfer, or promote workers; identify best product for customer's needs; improve methods for worker selection or promotion; interview customers; interview job applicants; inventory stock to ensure adequate supplies; investigate customer complaints; issue supplies, materials, or equipment; maintain account records; maintain customer records; maintain equipment service records; maintain physical building or grounds of property; maintain production or work records; maintain records, reports, or files; maintain relationships with clients; maintain telephone logs; make decisions; make presentations; manage inventories or supplies; modify work procedures or processes to meet deadlines; monitor currency, coin, or checks in cash drawer; monitor worker performance; move or fit heavy objects; negotiate payment arrangements with customers; notify kitchen personnel of food orders, shortages, or special orders; obtain information from clients, customers, or patients; obtain information from individuals; operate business machines; operate calculating devices; operate duplicating equipment; operate scanner; operate vehicles or ground equipment; operate video recorders; oversee execution of organizational or program policies; paste up materials to be printed; perform clerical duties including typing, accepting orders, or sorting mail; perform office equipment maintenance not requiring service call; perform typing or data entry for extended duration; place food on dishes or trays or in takeout bags; plan or organize work; prepare bank deposits; prepare beverages; prepare bill or check in restaurant or related food establishment; prepare billing statements; prepare contract documents; prepare instructions for workers; prepare recommendations based upon research; prepare records of customer charges; prepare reports; process credit transaction; provide customer service; provide directions or other information to visitors; provide guests with assistance; provide information about facilities; purchase food or beverages; read maps; receive customer orders; receive or disburse cash related to payments received; receive verbal instructions as to food order; recognize customer intoxication; recommend customer payment plan; recommend improvements to work methods or procedures; recommend personnel actions, such as promotions, transfers, and dismissals; recommend solutions of administrative problems; record client's personal data; refer applicant to other hiring personnel; relay information to proper officials; repair and maintain grounds keeping equipment and tools; replenish supplies of food, tableware or linen; request customer order; request reports or records; requisition stock, materials, supplies or equipment; resolve customer or public complaints; resolve landscaping problems; retrieve files or charts; review credit applications; review loan applications; route multi-line telephone calls; schedule employee work hours; schedule facility or property maintenance; schedule meetings or appointments; schedule restaurant reservations; schedule work to meet deadlines; sell food, beverages or tobacco; sell products or services; serve food or beverages; set or clear tables in dining areas; solicit orders from established or new customers; sort books, publications, or other items; stock or organize goods; supply guests with information or services; take inventory to identify items to be reordered; take messages; train workers in use of computer and related equipment; understand food processing directions; understand government alcoholic beverage service regulations; understand government health, hotel or food service regulations; understand measuring devices; understand property documents; understand technical operating, service or repair manuals; use cash registers; use computers to enter, access and retrieve financial data; use computers to enter, access or retrieve data; use conflict resolution techniques; use desktop publishing software; use government regulations; use hand or power tools; use health or sanitation standards; use herbicides, fertilizers, pesticides or related products; use industry terms or concepts; use information from previous employers to determine applicant acceptability; use interpersonal communication techniques; use interviewing procedures; use inventory control procedures; use knowledge of food handling rules; use knowledge of metric system; use knowledge of written communication in sales work; use oral or written communication techniques; use plant disease control techniques; use portable hand spray equipment; use power mower; use public speaking techniques; use spreadsheet software; use telephone communication techniques; use time management techniques; use two-way radio or mobile phone; use word processing or desktop publishing software; verify bank or financial transactions; verify cargo against shipping papers; verify information for credit investigations; wash dishes, glassware, or related utensils; work as a team member; write business correspondence