Michael C Curasi

67 Country Downs Cir, Fairport, NY 14450

Financial Services

Mitel Jan 2018 - Jun 2018
Developer and Manager, Sales Central
Esl Federal Credit Union Jan 2018 - Jun 2018
Instructional Designer
Mitel Apr 2017 - Dec 2017
Senior Education Specialist
Shoretel May 2014 - Apr 2017
Senior Education Specialist
Shoretel Apr 2013 - May 2014
Cloud Education Specialist

Magnet Improv School 2010 - 2011
Suny Geneseo 1999 - 2003
Bachelors, Bachelor of Arts, Theater, Sociology, Theatre Oneonta Senior High School

Crm
Sales
Interpersonal Communication Abilities
Salesforce.com
Customer Service
Microsoft Office
Social Media
Leadership
Outlook
Saas
Computer Hardware
Account Management
Windows
Data Analysis
Powerpoint
Soft Skill Training
Call Centers
Customer Satisfaction
Training
Troubleshooting
Technical Support
Disc
System Migration
Technical Writing
Microsoft Excel
Voip
Project Management
Curriculum Development
Team Building
Quality Assurance
Process Improvement
Teamwork
Program Management
Operations Management
Coaching
Team Leadership
Vendor Management
Customer Experience
Customer Retention
Telecommunications
Leadership Development
Public Speaking
Instructional Design
Software Documentation
Editing
Cross Functional Team Leadership
Organizational Effectiveness
Telephone Skills
Customer Engagement

New Technology
Adult Education
Fitness
Biohacking
Travel
Sales
Tech Support

Certified Professional Behavioral Analyst
License 051228.65110
Target Training International, Ltd.
Astd, License 051228.65110
Designing Learning Program