Resumes
Resumes
Customer Success Manager
View pageLocation:
106 Otter Cove Ter, San Francisco, CA 94134
Industry:
Computer Software
Work:
Dynatrace
Customer Success Manager
Saas-Startups
Customer Success Consultant
Cisco Aug 2012 - Oct 2014
Global Services Channel Operations Manager- Customer Success Channel Partner Programs
Cisco Mar 2011 - Jul 2012
Sales Enablement Project Manager Process Improvements Business Strategy
Cisco Mar 2007 - Feb 2011
Account Management Sales Operations Deal Desk Customer Engagement Management
Customer Success Manager
Saas-Startups
Customer Success Consultant
Cisco Aug 2012 - Oct 2014
Global Services Channel Operations Manager- Customer Success Channel Partner Programs
Cisco Mar 2011 - Jul 2012
Sales Enablement Project Manager Process Improvements Business Strategy
Cisco Mar 2007 - Feb 2011
Account Management Sales Operations Deal Desk Customer Engagement Management
Education:
University of San Francisco 2004 - 2006
Master of Business Administration, Masters, International Business Trailhead By Salesforce
Universidad Nacional Del Callao
Bachelors, Bachelor of Science, Economics Instituto Peruano De Marketing - Ipm
Bachelors, Marketing Universidad Esan
Associates, Business Administration, Management, Business Administration and Management
Master of Business Administration, Masters, International Business Trailhead By Salesforce
Universidad Nacional Del Callao
Bachelors, Bachelor of Science, Economics Instituto Peruano De Marketing - Ipm
Bachelors, Marketing Universidad Esan
Associates, Business Administration, Management, Business Administration and Management
Skills:
Cross Functional Team Leadership
Account Management
Enterprise Software
Customer Relationship Management
Sales Operations
Process Improvement
Cloud Computing
Channel Partners
Business Strategy
Strategic Planning
Solution Selling
Sales Management
Project Management
Strategy
Program Management
Customer Retention
Professional Services
Business Intelligence
Sales
Marketing
Customer Satisfaction
Customer Insight
Change Management
Go To Market Strategy
Business Development
Data Analysis
Computer Networking
Consulting
Salesforce.com
Saas
Microsoft Office
Software As A Service
Cisco Technologies
Microsoft Powerpoint
Microsoft Excel
Leadership
Driving Results
Customer Service
Strategic Partnerships
Communication
Strategic Thinking
Creative Problem Solving
Management
Team Leadership
Spanish
Renewal Retention
Cross Team Collaboration
Customer Experience Management
Cloud Security
Saas Enterprise Solutions
Entrepreneurship
Crm
Deal Closure
Economics
Marketing Strategy
Global Operations
Business Analysis
Market Analysis
Customer Experience
Cisco Ios
Unified Communications
Advanced Process Control
Business Transformation
Big Data Analytics
Mentoring
Sap Business Software
Collaboration Solutions
Decision Making
Channel Sales
Account Management
Enterprise Software
Customer Relationship Management
Sales Operations
Process Improvement
Cloud Computing
Channel Partners
Business Strategy
Strategic Planning
Solution Selling
Sales Management
Project Management
Strategy
Program Management
Customer Retention
Professional Services
Business Intelligence
Sales
Marketing
Customer Satisfaction
Customer Insight
Change Management
Go To Market Strategy
Business Development
Data Analysis
Computer Networking
Consulting
Salesforce.com
Saas
Microsoft Office
Software As A Service
Cisco Technologies
Microsoft Powerpoint
Microsoft Excel
Leadership
Driving Results
Customer Service
Strategic Partnerships
Communication
Strategic Thinking
Creative Problem Solving
Management
Team Leadership
Spanish
Renewal Retention
Cross Team Collaboration
Customer Experience Management
Cloud Security
Saas Enterprise Solutions
Entrepreneurship
Crm
Deal Closure
Economics
Marketing Strategy
Global Operations
Business Analysis
Market Analysis
Customer Experience
Cisco Ios
Unified Communications
Advanced Process Control
Business Transformation
Big Data Analytics
Mentoring
Sap Business Software
Collaboration Solutions
Decision Making
Channel Sales
Interests:
Children
Corporate Responsibility
International Business
Economic Empowerment
Traveling and New Business Ideas
Environment
Education
Non Profit
Re Investments
New Technologies
Poverty Alleviation
Women In Technology
Science and Technology
Arts and Culture
Corporate Responsibility
International Business
Economic Empowerment
Traveling and New Business Ideas
Environment
Education
Non Profit
Re Investments
New Technologies
Poverty Alleviation
Women In Technology
Science and Technology
Arts and Culture
Languages:
English
Spanish
Portuguese
Spanish
Portuguese
Certifications:
Cisco
Esi International
Gainsight
Proact Bronze Certification- Bost Enterprise Methodology.
Dmaic- Quality Control & Process Optimization
Project Management Associate
Cisco Certified Network Associate Ccna
Customer Success University Certification
Dmaic- Quality Control & Process Optimization
Gainsight Admin
Ccxp- Certified Customer Experience Professional
Managing Customer Engagement With Microsoft Dynamics 365
Apm/ Dpm Industry Associate Certificate
Esi International
Gainsight
Proact Bronze Certification- Bost Enterprise Methodology.
Dmaic- Quality Control & Process Optimization
Project Management Associate
Cisco Certified Network Associate Ccna
Customer Success University Certification
Dmaic- Quality Control & Process Optimization
Gainsight Admin
Ccxp- Certified Customer Experience Professional
Managing Customer Engagement With Microsoft Dynamics 365
Apm/ Dpm Industry Associate Certificate
Maura Goicochea
View pageLocation:
San Francisco Bay Area
Industry:
Marketing and Advertising