Resumes
Resumes
Salesforce Business Analyst
View pageLocation:
5005 Twilight Canyon Rd, Yorba Linda, CA 92887
Industry:
Financial Services
Work:
Ge Capital Oct 1, 2012 - Dec 2015
Customer Service and Vendor Quality Manager
Synchrony Financial Oct 1, 2012 - Dec 2015
Salesforce Business Analyst
Quest Diagnostics Jan 2012 - Oct 2012
Client Services Manager
Synchrony Financial Jan 2012 - Oct 2012
Supplier Quality and Governance Management
Abbott Jun 1, 2008 - Jan 1, 2012
Customer Advocacy Supervisor
Customer Service and Vendor Quality Manager
Synchrony Financial Oct 1, 2012 - Dec 2015
Salesforce Business Analyst
Quest Diagnostics Jan 2012 - Oct 2012
Client Services Manager
Synchrony Financial Jan 2012 - Oct 2012
Supplier Quality and Governance Management
Abbott Jun 1, 2008 - Jan 1, 2012
Customer Advocacy Supervisor
Education:
California Coast University 2009 - 2011
Master of Business Administration, Masters, Management Minnesota State University Moorhead 1991 - 1996
Bachelors, Bachelor of Science, Communications
Master of Business Administration, Masters, Management Minnesota State University Moorhead 1991 - 1996
Bachelors, Bachelor of Science, Communications
Skills:
Customer Satisfaction
Customer Service
Telephone Skills
Hiring
Mentoring
Coaching
Acd
Forecasting
Order Entry
Cpoe
Training
Crm
Call Centers
Cross Functional Team Leadership
Team Leadership
Process Scheduler
Sales
Interviews
Management
Process Improvement
Account Management
Project Planning
Software Documentation
Budgets
Inventory Management
Vendor Management
Leadership
Time Management
Marketing Strategy
Sales Operations
Team Building
Operations Management
Troubleshooting
Customer Retention
Recruiting
Employee Training
Customer Experience
Performance Management
Change Management
Strategic Planning
Strategy
Microsoft Office
Program Management
Project Management
Business Development
Business Process Improvement
Customer Relationship Management
Customer Service
Telephone Skills
Hiring
Mentoring
Coaching
Acd
Forecasting
Order Entry
Cpoe
Training
Crm
Call Centers
Cross Functional Team Leadership
Team Leadership
Process Scheduler
Sales
Interviews
Management
Process Improvement
Account Management
Project Planning
Software Documentation
Budgets
Inventory Management
Vendor Management
Leadership
Time Management
Marketing Strategy
Sales Operations
Team Building
Operations Management
Troubleshooting
Customer Retention
Recruiting
Employee Training
Customer Experience
Performance Management
Change Management
Strategic Planning
Strategy
Microsoft Office
Program Management
Project Management
Business Development
Business Process Improvement
Customer Relationship Management
Interests:
Children
Languages:
English
Certifications:
Salesforce Certified Administrator
Leadership Development
Salesforce
Brandman University - Chapman University System
Leadership Development
Salesforce
Brandman University - Chapman University System
Matthew Lovil Yorba Linda, CA
View pageWork:
Abbott Medical Optics
Jun 2008 to 2000
Customer Advocacy Supervisor / Central Team Supervisor
Quest Diagnostics
Client Service Manager
Cashcall
Anaheim, CA
Sep 2006 to May 2008
Customer Service Unit Manager
Countrywide
Lake Forest, CA
May 2005 to Aug 2006
Team Manager
Uline
Lake Forest, CA
Mar 2003 to May 2005
Customer Service Supervisor
AT & T Wireless
Cerritos, CA
Sep 1999 to Jan 2003
Customer Service Representative
Jun 2008 to 2000
Customer Advocacy Supervisor / Central Team Supervisor
Quest Diagnostics
Client Service Manager
Cashcall
Anaheim, CA
Sep 2006 to May 2008
Customer Service Unit Manager
Countrywide
Lake Forest, CA
May 2005 to Aug 2006
Team Manager
Uline
Lake Forest, CA
Mar 2003 to May 2005
Customer Service Supervisor
AT & T Wireless
Cerritos, CA
Sep 1999 to Jan 2003
Customer Service Representative
Education:
California Coast University
Santa Ana, CA
Apr 2011
MBA in Management
Minnesota State University
May 1996
BS in Mass Communications
Santa Ana, CA
Apr 2011
MBA in Management
Minnesota State University
May 1996
BS in Mass Communications