Mary E. Guy
0275901114
Mary Ellen Guy
0030037298
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the grave...
Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman
Paperback
224
Routledge
0765625199
9780765625199
10
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerf...
Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci
Paperback
256
Routledge
0765621177
9780765621177
7
Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been i...
Hardcover
320
Routledge
0765643251
9780765643254
5