Mark M Kalaw

Field Service Manager at CSC

San Francisco Bay Area

Internet

CSC - San Francisco Bay Area since Apr 2012
Field Service Manager
StubHub! (an eBay Company) - San Francisco Bay Area Jun 2007 - Apr 2012
IT Support Analyst-Level II-Site Lead
MicroFit, Inc. Jan 2007 - Jun 2007
Technical Support Engineer
IBM Jan 2006 - Sep 2006
Technical Service Manager
Electronic Arts Sep 2005 - Dec 2005
Customer Quality Control Specialst

System Administration
Windows
Servers
Mac OS X
Microsoft Office
Active Directory
VPN
Hardware
Technical Support
Troubleshooting
OS X

2580 Valleywood Dr, San Bruno, CA 94066

Internet

Gap Inc. Mar 2016 - Jul 2019
Manager - It Operations, Customer Success
Instacart Mar 2016 - Jul 2019
It Manager - Customer Support
Gap Inc. Jul 2015 - Mar 2016
It Lead - Operations
Csc Apr 2012 - Jul 2015
It Service Delivery Supervisor and Manager
Stubhub Jun 2007 - Apr 2012
It Support Analyst-Level Ii-Site Lead

Troubleshooting
Technical Support
Management
Servers
Microsoft Office
Networking
System Administration
Active Directory
Project Management
Unix
Customer Service
Hardware
Vpn
Os X
Telecommunications
Access
Process Improvement
Windows
Software Installation
Linux
Quality Assurance
Microsoft Excel
Microsoft Word
Dns
Software Documentation
Operating Systems
Data Center
Microsoft Access
Windows 7
Security
Vmware
Mac Os X
Microsoft Exchange
Visio
Windows Xp
Computer Hardware

English