Resumes
Resumes
International Customer Service
View pageLocation:
Denver, CO
Industry:
Telecommunications
Work:
Nco Group
International Customer Service
International Customer Service
City Manager Centennial Colorado
View pageLocation:
Denver, CO
Industry:
Wireless
Work:
Centennial City Council Jan 2014 - Jan 2018
City Councilman
Ting Mobile + Internet Jan 2014 - Jan 2018
City Manager Centennial Colorado
Dish Network Mar 2006 - Sep 2010
Vice President of Customer Care
Gotto Consulting Mar 2006 - Sep 2010
Call Center Consultant
Nco Group May 2002 - Apr 2006
Vice President of Sales
City Councilman
Ting Mobile + Internet Jan 2014 - Jan 2018
City Manager Centennial Colorado
Dish Network Mar 2006 - Sep 2010
Vice President of Customer Care
Gotto Consulting Mar 2006 - Sep 2010
Call Center Consultant
Nco Group May 2002 - Apr 2006
Vice President of Sales
Education:
University of South Dakota 1994 - 1999
Bachelors, Bachelor of Arts University of South Dakota 1987 - 1991
Bachelors, Bachelor of Arts, Media Studies, Communication
Bachelors, Bachelor of Arts University of South Dakota 1987 - 1991
Bachelors, Bachelor of Arts, Media Studies, Communication
Skills:
Leadership
Call Centers
Vendor Management
Customer Experience
Management
Sales
Workforce Management
Telecommunications
Process Improvement
Call Center
Customer Service
Contact Centers
Team Leadership
Customer Satisfaction
Team Building
Crm
Outsourcing
Ivr
Cross Functional Team Leadership
Business Process Improvement
Customer Retention
Strategy
Performance Management
Program Management
Call Center Development
Service Delivery
Team Management
Account Management
Acd
Avaya
Training
Sales Management
Bpo
Operations Management
Saas
Strategic Planning
Voip
Inbound Marketing
Telephony
Unified Communications
Professional Services
Solution Selling
Managed Services
Strategic Leadership
Change Management
Business Relationship Management
Employee Training
Budgets
Management Consulting
Integration
Call Centers
Vendor Management
Customer Experience
Management
Sales
Workforce Management
Telecommunications
Process Improvement
Call Center
Customer Service
Contact Centers
Team Leadership
Customer Satisfaction
Team Building
Crm
Outsourcing
Ivr
Cross Functional Team Leadership
Business Process Improvement
Customer Retention
Strategy
Performance Management
Program Management
Call Center Development
Service Delivery
Team Management
Account Management
Acd
Avaya
Training
Sales Management
Bpo
Operations Management
Saas
Strategic Planning
Voip
Inbound Marketing
Telephony
Unified Communications
Professional Services
Solution Selling
Managed Services
Strategic Leadership
Change Management
Business Relationship Management
Employee Training
Budgets
Management Consulting
Integration
Underwriter
View pageLocation:
1640 Van Ness Ave, San Francisco, CA 94109
Industry:
Banking
Work:
Bank of America
Underwriter
Trout Mobile Mar 2011 - Mar 2012
Mobile Sales
Customer Solutions Group Sep 2010 - Nov 2010
Sales Representative
Sunward Consolidated Group Sep 2009 - Jun 2010
Sales Representative
Cleeks Apr 2007 - Oct 2008
Account Manager
Underwriter
Trout Mobile Mar 2011 - Mar 2012
Mobile Sales
Customer Solutions Group Sep 2010 - Nov 2010
Sales Representative
Sunward Consolidated Group Sep 2009 - Jun 2010
Sales Representative
Cleeks Apr 2007 - Oct 2008
Account Manager
Education:
Southeast Missouri State University Dec 2006
Bachelors, Bachelor of Science Southeast Missouri State University 2001 - 2006
Bachelors, Bachelor of Science Southeast Missouri State University 2001 - 2006
Skills:
P&L
Hoa
Producing
Solutions Marketing
Lending Solutions
Accounting
Obtain
Human Resources
Highlands Ranch
Titles
Quotas
Sales
Cold Calling
Cape
Appliances
Face To Face Sales
Networking
Advancement
Lamp
Pcr
Mortgage Lending
Market Penetration
Streams
Trout
Sold
Credit Reports
Proposal Writing
Denver
New Business Development
Hfi
Broomfield
Customer Service
Flood
Contractual Agreements
Management
Documentation
Financial Statements
Appraisals
Loss Mitigation
Science
Tax Returns
Calls
Short
Wireless
Doj
Fannie Mae
Ibm Iseries
Loans
Presentations
Analysis
Fha
Freddie Mac
Dealers
Hoa
Producing
Solutions Marketing
Lending Solutions
Accounting
Obtain
Human Resources
Highlands Ranch
Titles
Quotas
Sales
Cold Calling
Cape
Appliances
Face To Face Sales
Networking
Advancement
Lamp
Pcr
Mortgage Lending
Market Penetration
Streams
Trout
Sold
Credit Reports
Proposal Writing
Denver
New Business Development
Hfi
Broomfield
Customer Service
Flood
Contractual Agreements
Management
Documentation
Financial Statements
Appraisals
Loss Mitigation
Science
Tax Returns
Calls
Short
Wireless
Doj
Fannie Mae
Ibm Iseries
Loans
Presentations
Analysis
Fha
Freddie Mac
Dealers
Mark Gotto Perryville, MO
View pageWork:
Intellisource/Bank of America
Broomfield, CO
Mar 2012 to Sep 2014
Underwriter/Loan Processor
Trout Mobile
Highlands Ranch, CO
Mar 2011 to Mar 2012
Sales Representative
Sales RepresentativeDenver, CO
Sep 2010 to Nov 2010
Sunward Consolidated Group
Denver, CO
Sep 2009 to Jun 2010
Sales Representative
Cleek's Appliances
Columbia, MO
Apr 2007 to Oct 2008
Account Manager
Broomfield, CO
Mar 2012 to Sep 2014
Underwriter/Loan Processor
Trout Mobile
Highlands Ranch, CO
Mar 2011 to Mar 2012
Sales Representative
Sales RepresentativeDenver, CO
Sep 2010 to Nov 2010
Sunward Consolidated Group
Denver, CO
Sep 2009 to Jun 2010
Sales Representative
Cleek's Appliances
Columbia, MO
Apr 2007 to Oct 2008
Account Manager
Education:
Southeast Missouri State University
Cape Girardeau, MO
Dec 2006
Bachelor of Science
Cape Girardeau, MO
Dec 2006
Bachelor of Science