Mark Edward Attew

Documentation and Editorial Consultant, Application Development at SMCI - City National Bank

Greater Los Angeles Area

Internet

SMCI - City National Bank since 2009
Documentation and Editorial Consultant, Application Development
XDimensional Technologies Jan 2004 - May 2010
Management, Documentation and Editorial Consultant, Research and Development
MySpace Jun 2008 - Jun 2009
Content Manager and Sr. Technical Communicator, Engineering/Open Platform
EarthLink Jun 2000 - Jan 2004
Sr. Technical Communicator, Operations
EarthLink Jun 1999 - Jun 2000
Quality Management Supervisor

University of La Verne 2009 - 2011
Master of Science, Leadership and ManagementMGMT 525: Management of Diversity - 06/10 MGMT 522: Human Resources Management - 08/10 MGMT 559: Seminar in Organizational Development 08/10 MGMT 569: Building Partnerships and Coalitions 11/10 MGMT 586: Organizational Research 1 01/11 MGMT 588: Organizational Research 2 04/11 MGMT 594: Thesis 08/11 California State Polytechnic University-Pomona 1992 - 1997
Bachelor of Arts, Psychology, Criminal Justice Minor

Documentation & Editorial Production and Team Leadership
Team
Tool and Process Development/Improvement
Quality Assurance Management (Call Center)
Project Management
Software Development Life Cycle (SDLC) - Waterfall/Scrum
Business and Systems Analysis
Culture Change/Integration
Product/Initiative Evangelism
Audit/Compliance/Due Diligence
Policies and Procedures Development
Online Help/Single Sourcing
Microsoft Office/SharePoint
Adobe Creative Suite
MadCap

English, Technology, Psychology, Politics, Traveling, Film, Critiquing, Debate, Music, Culture, Cars

Cambridge Who's Who of Executives, Professionals and Entrepreneurs , Dean's Honors List - Psychology Department, 1997

UBIQUITI NETWORKS
San Jose, CA
Feb 2011 to Oct 2011
Sr. Analyst and Technical Communicator- Marketing
XDIMENSIONAL TECHNOLOGIES INC
Brea, CA
Jan 2004 to May 2010
Management Consultant (2008 2010) Technical Documentation Manager Research & Development/Technical Operations (2004 2008)
CITY NATIONAL BANK
Los Angeles, CA
Jun 2009 to Jan 2010
Documentation Consultant /Content Manager - Information Services/Application Development
MYSPACE, INC
Beverly Hills, CA
Jun 2008 to Jan 2010
Documentation Consultant (2010) Content Manager/ Senior Technical Communicator MySpace Developer Platform/Engineering (2008-2009)
EARTHLINK, INC
Pasadena, CA
Jun 2000 to 2004
Senior Technical Communicator Project Management Office/Operations Documentation/Network & Data Center
EARTHLINK, INC
Pasadena, CA
Apr 1998 to Jun 2000
Quality Management Supervisor - Member Relations

UNIVERSITY OF LA VERNE, La Verne, California
La Verne, CA
Jan 2009 to Jan 2011
MS in Leadership and Management, Organizational Development
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
Pomona, CA
Jan 1992 to Jan 1997
BA in Psychology, Criminal Justice

Operating Systems: Windows, OS X, UNIX, and Linux Systems and Applications: Microsoft Word, Microsoft Visio, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Visual Studio, Microsoft SQL Server Management Studio, Madcap Flare, Adobe RoboHelp Office, Adobe Acrobat, Axosoft OnTime, Rally Project Management Content/Version Management/Web 2.0: Microsoft Office SharePoint Server (MOSS), MediaWiki, Community Server, Microsoft Visual SourceSafe (VSS), Team Foundation Server, Dropbox, Google Docs Page Layout, Web and Graphic Design: Adobe Creative Suite - Adobe InDesign, Adobe Photoshop, Adobe Acrobat, Macromedia Dreamweaver, PaintShop Pro, Corel Suite