Margarita V Zabolotskaya

7058046, Jun 6, 2006

Nov 15, 2001

09/999474

Joseph Celi, Jr. - Boca Raton FL, US
Brett Gavagni - Sunrise FL, US
Margarita Zabolotskaya - Boynton Beach FL, US

International Business Machines Corporation - Armonk NY

H04L 12/50

370352, 370353, 370354, 370355, 370356, 370401

A scalable call management system. The system can include at least one voice server hosting one or more voice browsers, the voice server having a single communications port through which voice call requests can be processed by the voice browsers, each voice browser having a port alias through which call requests can be processed. The system also can include a call processing gateway linking telephony endpoints in a public switched telephone network (PSTN) to the voice server. Finally, the system can include a translation table mapping port aliases to respective voice browsers.

7072837, Jul 4, 2006

Mar 16, 2001

09/809904

Kimberlee A. Kemble - Boca Raton FL, US
James R. Lewis - Delray Beach FL, US
Vanessa V. Michelini - Coconut Creek FL, US
Margarita Zabolotskaya - Boynton Beach FL, US

International Business Machines Corporation - Armonk NY

G10L 15/18

704257, 704252, 704255

In a speech recognition session, a method of speech processing utilizing a plurality of grammars can include a series of steps. The method can include spawning a separate thread of execution corresponding to each one of a plurality grammars and allocating a post-processing recognition task to each separate thread of execution. Each post-processing recognition task can produce a possible recognition result using the corresponding grammar. A possible recognition result produced by one of the post-processing recognition tasks can be identified.

7117442, Oct 3, 2006

Feb 1, 2001

09/775285

Kimberlee A. Kemble - Boca Raton FL, US
James R. Lewis - Delray Beach FL, US
Vanessa V. Michelini - Coconut Creek FL, US
Margarita Zabolotskaya - Boynton Beach FL, US

International Business Machines Corporation - Armonk NY

G06F 3/00

715727

A system for presenting database query results through an AUI can include a database manager for managing a database query operation on at least one database. The database query operation can produce database query result items. The system further can include a dialog manager for managing the presentation of the database query result items through the AUI concurrently with the database query operation. Notably, the AUI can include a text-to-speech processor for converting the database query result items into audible speech; and, a speech recognition engine for converting speech input into text recognizable by the dialog manager. The AUI further can include a barge-in facility. In one aspect of the invention, the system also can include a queue for storing database query result items from the database query operation; and, a queue manager for managing the insertion and removal of database query items to and from the queue.

7406168, Jul 29, 2008

Dec 19, 2002

10/324536

Joseph Celi, Jr. - Boca Raton FL, US
Brett J. Gavagni - Sunrise FL, US
Victor S. Moore - Boynton Beach FL, US
Margarita Zabolotskaya - Boynton Beach FL, US

International Business Machines Corporation - Armonk NY

H04M 3/00
H04M 5/00
H04M 7/00

37926501, 37922101

In a telephony call management system, a method of distributing calls among a plurality of packet-based load balancing resources can include receiving over a telephony channel a call request specifying call information, comparing the call information with selection criteria to select one of the plurality of packet-based load balancing resources, and querying the selected packet-based load balancing resource to resolve the call request. A response from the selected packet-based load balancing resource can be received which indicates whether the call request can be resolved.

7769592, Aug 3, 2010

Feb 22, 2002

10/081502

Kimberlee A. Kemble - Boca Raton FL, US
James R. Lewis - Delray Beach FL, US
Vanessa V. Michelini - Boca Raton FL, US
Margarita Zabolotskaya - Boynton Beach FL, US

Nuance Communications, Inc. - Burlington MA

G10L 15/00

704275, 704270, 7042701

A method of disambiguating database search results can include retrieving multiple database entries responsive to a database search. The retrieved database entries can include a plurality of common data fields. The retrieved database entries can be processed according to predetermined speech interface criteria. At least one data field can be selected from the plurality of common data fields for uniquely identifying each retrieved database entry. The data items corresponding to the selected data field for each retrieved database entry can be presented through a speech interface.

7965832, Jun 21, 2011

Nov 21, 2007

11/944335

Joseph Celi, Jr. - Boca Raton FL, US
Brett J. Gavagni - Sunrise FL, US
Victor S. Moore - Lake City FL, US
Margarita Zabolotskaya - Boynton Beach FL, US

International Business Machines Corporation - Armonk NY

H04M 3/00
H04M 5/00
H04M 7/00

37926501, 37922001, 37922101, 37922106

In a telephony call management system, a method of distributing calls among a plurality of packet-based load balancing resources can include receiving over a telephony channel a call request specifying call information, comparing the call information with selection criteria to select one of the plurality of packet-based load balancing resources, and querying the selected packet-based load balancing resource to resolve the call request. A response from the selected packet-based load balancing resource can be received which indicates whether the call request can be resolved.

20020072910, Jun 13, 2002

Dec 12, 2000

09/735693

James Lewis - Delray Beach FL, US
Vanessa Michelini - Coconut Creek FL, US
Margarita Zabolotskaya - Palm Beach FL, US

G10L011/00

704/270000

A method for adjusting a speech menu interface in a speech recognition system. The method can include a series of steps which can include identifying one or more menu items from a data structure in memory for presentation using the speech menu interface. The step of retrieving the one or more menu items from the data structure can be included. Also, the step of reading at least one attribute corresponding to the one or more menu items with menu item criteria can be included. Based on the comparing step, the method can include selecting a presentation style for presentation of the one or more menu items using the speech menu interface.