Luke M Labenski

324 Lakeshore Dr, Marlton, NJ 08053

Higher Education

Temple University 2014 - Dec 9, 2016
Assistant Director of It
Bmc Software Apr 2012 - 2013
Senior Customer Success Manager
Bmc Software Jul 2004 - Apr 2012
Senior Support Account Manager
Bmc Software Jul 2004 - Jul 2004
Enterprise Account Manager
Cigna 1995 - 2004
Senior Product Architect

Marist College 2016 - 2016
Bachelors, Bachelor of Science Marist College 1989 - 1993
Bachelors, Bachelor of Science, Computer Science Norwich Free Academy 1985 - 1989

Enterprise Software
Sdlc
Product Management
Data Center
Cloud Computing
It Service Management
Crm
Operating Systems
Itil
Technical Support
Management
Process Improvement
Business Analysis
Tcp/Ip
Databases
Business Intelligence
Integration
Saas
Microsoft Sql Server
Sap Bi
Customer Success
Customer Satisfaction
Enterprise Architecture
Configuration Management
Global Customer Service
Analytic Problem Solving
Rexx
Marimba
Software Distribution
Software Development Life Cycle
Customer Relationship Management

English

BMC Software
Houston, TX
Jul 2004 to Apr 2013
Sr. Account Manager / Customer Success Manager
CIGNA Corporation
Voorhees, NJ
Jun 1995 to Jul 2004
Sr. Product Architect
International Business Machines
Hamden, CT
Aug 1993 to May 1995
Systems Administrator
Marist College Computer Center
Poughkeepsie, NY
Jun 1990 to Dec 1992
Systems Operator
Marist College Computer Center
White Plains, NY
May 1992 to Oct 1992
Associate Programmer

Marist College
Poughkeepsie, NY
Jan 1993
Bachelor of Science in Computer Science
Created a wildly popular online mainframe chat program written in REXX.
Programmed a fully functional mainframe text editor written in Fortran.

Business Acumen; Enterprise Thinking; Detail Oriented; Customer Management; Vendor Management; Escalation Management; 24x7 Support; Roadmaps; Emerging Technology; Programming; Technical Writing; Documentation (Architecture, Deployment, Installation, Operations, User Guides); IT Service Management; Change Management; Incident Management; Problem Management; Configuration Management; Service Desk; Systems Management; Database Management; OS Deployments (Imaging, File System, Drivers, Services, Registry, Group Policy); Software Distribution; Automation of Install Scripts; QA Testing; ITIL; ITSM; CMDB; SDLC; Virtualization Software: VMware; Hyper-V; VirtualBox; QEMU-KVM; LIBVIRT; Operating Systems: Microsoft Windows XP/Vista/7/8, Server 2003/2008/2012; VM/MVS; OS/400; AIX; Solaris; Linux (CentOS, RHEL, Ubuntu); Android; iOS; Windows Phone/Mobile; Software: Microsoft Back Office Products (AD, SCCM, SQL); BMC Remedy/ITSM; BladeLogic Client Automation; SAP Business Objects; Crystal Reports; MS Office (Access, Excel, Word, PowerPoint, Visio, Project, Outlook, OneNote); Protocols: TCP/IP; NetBIOS; DHCP; DNS; LDAP; Languages: Visual Basic; VBA; VBScript; C++; Fortran; REXX; JCL; Transact-SQL; JavaScript; PowerShell; Windows Batch language