Resumes
Resumes
Patient Experience Specialist
View pageLocation:
75 Pringle Way, Reno, NV 89502
Industry:
Hospital & Health Care
Work:
Renown Health Oct 2, 2015 - Sep 2017
Director, Service Excellence
Tahoe Forest Hospital District Oct 2, 2015 - Sep 2017
Patient Experience Specialist
Studer Group Apr 2015 - Sep 2015
Coach
Press Ganey May 2012 - Dec 2014
Manager Patient Experience Advisors West Coast
Press Ganey Nov 2009 - Jun 2012
Patient Experience Advisor
Director, Service Excellence
Tahoe Forest Hospital District Oct 2, 2015 - Sep 2017
Patient Experience Specialist
Studer Group Apr 2015 - Sep 2015
Coach
Press Ganey May 2012 - Dec 2014
Manager Patient Experience Advisors West Coast
Press Ganey Nov 2009 - Jun 2012
Patient Experience Advisor
Education:
California Southern University 2000 - 2003
Doctorates, Doctor of Philosophy, Psychology, Philosophy Chapman University 1985 - 1988
Masters, Healthcare, Healthcare Administration University of California, San Francisco 1978 - 1980
Bachelor of Science In Nursing, Bachelors, Nursing Uc San Diego 1975 - 1977
Doctorates, Doctor of Philosophy, Psychology, Philosophy Chapman University 1985 - 1988
Masters, Healthcare, Healthcare Administration University of California, San Francisco 1978 - 1980
Bachelor of Science In Nursing, Bachelors, Nursing Uc San Diego 1975 - 1977
Skills:
Hospitals
Customer Service
Healthcare
Coaching
Team Building
Customer Relations
Public Speaking
Nursing
Emr
Healthcare Management
Bls
Process Improvement
Patient Safety
Wellness
Physician Relations
Medicare
Strategic Planning
Leadership
Physicians
Customer Service
Healthcare
Coaching
Team Building
Customer Relations
Public Speaking
Nursing
Emr
Healthcare Management
Bls
Process Improvement
Patient Safety
Wellness
Physician Relations
Medicare
Strategic Planning
Leadership
Physicians
Interests:
Exercise
Sweepstakes
Home Improvement
Reading
Donor
Gourmet Cooking
Sports
Home Decoration
Health
Cooking
Gardening
Outdoors
Electronics
Crafts
Fitness
Kids
Medicine
Boating
Investing
Animal Welfare
Sweepstakes
Home Improvement
Reading
Donor
Gourmet Cooking
Sports
Home Decoration
Health
Cooking
Gardening
Outdoors
Electronics
Crafts
Fitness
Kids
Medicine
Boating
Investing
Animal Welfare
Lorna Tirman Truckee, CA
View pageWork:
Press Ganey Associates
Truckee, CA
2009 to Dec 2014
Manager Advisory Services West Coast
Cardiology, Reno, NV
Sierra, Nevada, US
2009 to 2009
RN for medical practice
Tahoe Forest Health System
Truckee, CA
2000 to 2009
Service Excellence Coordinator, Customer Service Trainer
Huntington Memorial Hospital
Pasadena, CA
1993 to 1995
Critical Care RN-Surgical and Medical ICU
Humana Hospital
West Anaheim, CA
1982 to 1991
Cardiac Catheterization Lab Supervisor, Clinical Specialist USCI
Humana Hospital
Metairie, LA
1982 to 1984
RN Cardiac Catheterization Lab
Truckee, CA
2009 to Dec 2014
Manager Advisory Services West Coast
Cardiology, Reno, NV
Sierra, Nevada, US
2009 to 2009
RN for medical practice
Tahoe Forest Health System
Truckee, CA
2000 to 2009
Service Excellence Coordinator, Customer Service Trainer
Huntington Memorial Hospital
Pasadena, CA
1993 to 1995
Critical Care RN-Surgical and Medical ICU
Humana Hospital
West Anaheim, CA
1982 to 1991
Cardiac Catheterization Lab Supervisor, Clinical Specialist USCI
Humana Hospital
Metairie, LA
1982 to 1984
RN Cardiac Catheterization Lab
Education:
Southern California University for Professional Studies
Anaheim, CA
2004
PhD in Psychology
Chapman University
Santa Ana, CA
1990
Masters in Health Care Administration
University of California-San Francisco
San Francisco, CA
1980
Bachelor of Science in Nursing
Anaheim, CA
2004
PhD in Psychology
Chapman University
Santa Ana, CA
1990
Masters in Health Care Administration
University of California-San Francisco
San Francisco, CA
1980
Bachelor of Science in Nursing
Skills:
Patient Experience Improvement Consultant