Lisa M Sillato

15 Sara Minni Dr, Rochester, NY 14612

Apparel & Fashion

Tagex Brands
Director of Client Service and Operations
Alleson Athletic
Director of Customer Service Operations
Sentry Group Feb 2008 - Feb 2015
Global Consumer Affairs, Operations Manager
Esl Federal Credit Union Oct 2003 - Jul 2007
Manager of Member Communications Center
Acc Business Jul 1998 - Oct 2003
Supervisor of Customer Service

Management
Leadership
Customer Service
Process Improvement
Team Building
Cross Functional Team Leadership
Call Centers
Team Leadership
Customer Satisfaction
Continuous Improvement
Strategic Planning
Project Management
Customer Retention
Budgets
Performance Management
People Management
Vendor Management
Problem Solving
Process Development
Business Process Improvement
Culture Change
Global Customer Service
Consumer Experience Management
Recruiting
High Performance Cultures
Lean Concept
Acquisition Integration
Leadership Development
Operational Analysis and Reporting
Contact Centers
Customer Experience
Strategy
Change Management
Business Development
Integration
Operations Management
Customer Relationship Management
Training
Customer Service Operations
Call Center Management
Career Development
Customer Service Systems
Design Cross Functional Teams
Sales Management
System Administration
Benchmarking
Social Business
Ecommerce
Claims Management
Organizational Culture

Children

English

Rochester, NY

Sentry Group
Global Consumer Affairs Manager
Esl Federal Credit Union Oct 1, 2003 - Jul 1, 2007
Manager, Member Communications Center
Acc Business A Division of at&T Jul 1, 1998 - Oct 1, 2003
Supervisor, Customer Service

Leadership
Lean Concept
Team Building
Cross Functional Team
People Management
Consumer Experience
Customer Retention
Ecommerce
Customer Satisfaction
Vendor Management
System Administration
Process Improvement
Team Leadership
Career Development
Strategic Planning
Social Business
Sales Management
Global Customer Service
Process Development
Leadership Development
Organizational Culture
Customer Service
Customer Service Systems
Claims Management
Acquisition Integration
Budgets
Benchmarking
Design Cross Functional
Management
Project Management
Operational Analysis
Problem Solving
Call Center Management
Continuous Improvement
Call Centers
Recruiting
Performance Management
Culture Change

Rochester, NY

Consumer Services