Resumes
Resumes
Senior Manager, Operations
View pageLocation:
St, Louis, MO
Industry:
Telecommunications
Work:
Convergys
Senior Manager, Operations
Independent Consultant Jan 2014 - Nov 2015
Senior Consultant, Human Performance
Convergys 2002 - 2014
Learning Strategist and Performance Consultant
Convergys 1998 - 2002
Senior Manager Training Delivery and Manager Employee Engagements
Maritz 1994 - 1998
Senior Operations Manager
Senior Manager, Operations
Independent Consultant Jan 2014 - Nov 2015
Senior Consultant, Human Performance
Convergys 2002 - 2014
Learning Strategist and Performance Consultant
Convergys 1998 - 2002
Senior Manager Training Delivery and Manager Employee Engagements
Maritz 1994 - 1998
Senior Operations Manager
Education:
University of Missouri - Columbia 1981 - 1986
Bachelors
Bachelors
Skills:
Training
Performance Management
Process Improvement
Employee Engagement
Training Delivery
Call Centers
Program Management
Change Management
Performance Improvement
Performance Consulting
Business Process Improvement
Vendor Management
Contact Centers
Instructional Design
Customer Satisfaction
Business Analysis
Call Center
Crm
Organizational Development
Needs Analysis
Blended Learning
Customer Relationship Management
Management
Performance Management
Process Improvement
Employee Engagement
Training Delivery
Call Centers
Program Management
Change Management
Performance Improvement
Performance Consulting
Business Process Improvement
Vendor Management
Contact Centers
Instructional Design
Customer Satisfaction
Business Analysis
Call Center
Crm
Organizational Development
Needs Analysis
Blended Learning
Customer Relationship Management
Management
Languages:
English