Resumes
Resumes
President And Chief Executive Officer
View pageLocation:
921 north 3Rd St, Harrisburg, PA 17102
Industry:
Non-Profit Organization Management
Work:
Susquehanna Bancshares, Inc. - Lititz, Pennsylvania since Jun 2012
Vice President, Customer Care and Support
Susquehanna Bancshares, Inc. 2007 - Jun 2012
Manager, Customer Service
AT&T Mobility - Harrisburg, Pennsylvania Area 2006 - 2007
Area Manager (interim)
AT&T/Cingular Wireless - Harrisburg, Pennsylvania Area 2004 - 2006
Manager (Customer Churn Program Leader)
AT&T/Cingular Wireless - Harrisburg, Pennsylvania Area 1999 - 2004
Customer Service
Vice President, Customer Care and Support
Susquehanna Bancshares, Inc. 2007 - Jun 2012
Manager, Customer Service
AT&T Mobility - Harrisburg, Pennsylvania Area 2006 - 2007
Area Manager (interim)
AT&T/Cingular Wireless - Harrisburg, Pennsylvania Area 2004 - 2006
Manager (Customer Churn Program Leader)
AT&T/Cingular Wireless - Harrisburg, Pennsylvania Area 1999 - 2004
Customer Service
Education:
Elizabethtown College
B.S., Business Administration Villanova University
Master's Certificate, Project Management
B.S., Business Administration Villanova University
Master's Certificate, Project Management
Skills:
Banking
Management
Customer Service
Leadership
Retail Banking
Customer Retention
Consumer Lending
Team Building
Loans
Risk Management
Crm
Project Management
Call Centers
Strategic Planning
Performance Management
Process Improvement
Workforce Management
Sales Operations
Deposits
Staff Management
Change Management
Staff Development
Quality Assurance
Mergers and Acquisitions
Business Process Improvement
Cdars
Mergers
Aquisition
Online Communications
Sales
Management
Customer Service
Leadership
Retail Banking
Customer Retention
Consumer Lending
Team Building
Loans
Risk Management
Crm
Project Management
Call Centers
Strategic Planning
Performance Management
Process Improvement
Workforce Management
Sales Operations
Deposits
Staff Management
Change Management
Staff Development
Quality Assurance
Mergers and Acquisitions
Business Process Improvement
Cdars
Mergers
Aquisition
Online Communications
Sales
Interests:
Education