Resumes
Resumes
Assistant Technical Support Manager
View pageLocation:
Chicago, IL
Industry:
Human Resources
Work:
Bank of America
CHANNEL DEVELOPMENT MANAGER
Bank of America
AVP, Channel Development Manager
CHANNEL DEVELOPMENT MANAGER
Bank of America
AVP, Channel Development Manager
Education:
Norfolk State University Jan 1, 1995 - 2000
Bachelors, Public Administration, Interdisciplinary Studies, English, Sociology
Bachelors, Public Administration, Interdisciplinary Studies, English, Sociology
Skills:
Leadership
Credit
Call Centers
Customer Service
Process Improvement
Banking
Risk Management
Crm
Training
Management
Credit Cards
Loans
Relationship Management
Retail Banking
Team Building
Cross Selling
Strategic Planning
Consumer Lending
Mortgage Lending
Microsoft Office
Credit Risk
Coaching
Commercial Banking
Financial Services
Business Process Improvement
Portfolio Management
Analysis
Sales
Microsoft Excel
Customer Relationship Management
Team Leadership
Public Speaking
Performance Management
Program Management
Project Management
Credit
Call Centers
Customer Service
Process Improvement
Banking
Risk Management
Crm
Training
Management
Credit Cards
Loans
Relationship Management
Retail Banking
Team Building
Cross Selling
Strategic Planning
Consumer Lending
Mortgage Lending
Microsoft Office
Credit Risk
Coaching
Commercial Banking
Financial Services
Business Process Improvement
Portfolio Management
Analysis
Sales
Microsoft Excel
Customer Relationship Management
Team Leadership
Public Speaking
Performance Management
Program Management
Project Management
Interests:
Team Bofa Lead For Women
Card Services Mentoring Program
Team Bofa Volunteer Network
Card Services Mentoring Program
Team Bofa Volunteer Network
Latara Person Chesapeake, VA
View pageWork:
Bank of America
Mar 2014 to 2000
Mortgage Servicing Manager II- DSCR State Mediation
Bank of America
Norfolk, VA
Nov 2011 to Feb 2014
Team Manager II- Default Servicing Complaint Resolution
FPS
May 2007 to Oct 2011
Channel Development Manager
Bank of America
Norfolk, VA
Apr 2006 to May 2007
Inbound Sales Team Manager - Customer Marketing Department
Lead Associates
Apr 2005 to Mar 2006
Escalation Gate Team Manager - Customer Service & Solutions
Bank of America
Norfolk, VA
Oct 2002 to Mar 2005
Customer Service Team Manager - Customer Service & Solutions
Bank of America
Norfolk, VA
Oct 2001 to Sep 2002
Team Lead- Customer Service & Solutions
Bank of America
Norfolk, VA
Mar 2001 to Oct 2001
Lead Operations Representative- Customer Service & Solutions
Government Card Services
Jul 1999 to Feb 2001
Agency Support Specialist
Card Collections Department
Oct 1998 to Jun 1999
Account Manager / Coach
Collections Department
Jan 1996 to Nov 1996
Team Lead
Bank of America Corporation
Norfolk, VA
Nov 1993 to Jan 1996
Account Manager/Collections
Mar 2014 to 2000
Mortgage Servicing Manager II- DSCR State Mediation
Bank of America
Norfolk, VA
Nov 2011 to Feb 2014
Team Manager II- Default Servicing Complaint Resolution
FPS
May 2007 to Oct 2011
Channel Development Manager
Bank of America
Norfolk, VA
Apr 2006 to May 2007
Inbound Sales Team Manager - Customer Marketing Department
Lead Associates
Apr 2005 to Mar 2006
Escalation Gate Team Manager - Customer Service & Solutions
Bank of America
Norfolk, VA
Oct 2002 to Mar 2005
Customer Service Team Manager - Customer Service & Solutions
Bank of America
Norfolk, VA
Oct 2001 to Sep 2002
Team Lead- Customer Service & Solutions
Bank of America
Norfolk, VA
Mar 2001 to Oct 2001
Lead Operations Representative- Customer Service & Solutions
Government Card Services
Jul 1999 to Feb 2001
Agency Support Specialist
Card Collections Department
Oct 1998 to Jun 1999
Account Manager / Coach
Collections Department
Jan 1996 to Nov 1996
Team Lead
Bank of America Corporation
Norfolk, VA
Nov 1993 to Jan 1996
Account Manager/Collections
Education:
NORFOLK STATE UNIVERSITY
Norfolk, VA
Dec 2000
Bachelor of Science in Interdisciplinary Studies
Norfolk, VA
Dec 2000
Bachelor of Science in Interdisciplinary Studies
Skills:
Vendor / External Partner Management, Business Partnership Development, Process Improvement / Implementation, Call Center Operations &Forecasting, Customer Relations / Problem Analysis & Resolution, Coaching and Development / Training, Creates Competitive & Positive Environment, Staff & Expense Management