Resumes
Resumes
Customer Care Manager
View pageLocation:
1849 C St northeast, Washington, DC 20240
Industry:
Human Resources
Work:
Datawatch Systems - Bethesda, Maryland since Aug 2012
Central Station Assistant Manager
CoStar Group Feb 2012 - Aug 2012
Research Manager
AAA Central Penn Jul 2008 - Jan 2012
Manager of Call Center Operations
Harold Davis Music 2005 - 2011
Vocalist/Bassist/Horn Player
Primitives by Kathy, Inc. Jan 2008 - May 2008
Customer Service Manager
Central Station Assistant Manager
CoStar Group Feb 2012 - Aug 2012
Research Manager
AAA Central Penn Jul 2008 - Jan 2012
Manager of Call Center Operations
Harold Davis Music 2005 - 2011
Vocalist/Bassist/Horn Player
Primitives by Kathy, Inc. Jan 2008 - May 2008
Customer Service Manager
Education:
Ithaca College 1987 - 1990
Bachelor's Degree, Music Performance, Business Management
Bachelor's Degree, Music Performance, Business Management
Skills:
Management
Customer Service
Strategic Planning
Training
Sales
Budgets
Crm
Process Improvement
Marketing
Leadership
Coaching
Team Building
Call Centers
Program Management
Executive Management
Analysis
Inventory Management
Finance
Policy Analysis
Logistics
Purchasing
Pricing
B2B
Recording
Mergers and Acquisitions
Call Center
Workshop Facilitation
Mergers
Acquisitions
Process Engineering
Human Resources
New Business Development
Project Planning
Customer Service
Strategic Planning
Training
Sales
Budgets
Crm
Process Improvement
Marketing
Leadership
Coaching
Team Building
Call Centers
Program Management
Executive Management
Analysis
Inventory Management
Finance
Policy Analysis
Logistics
Purchasing
Pricing
B2B
Recording
Mergers and Acquisitions
Call Center
Workshop Facilitation
Mergers
Acquisitions
Process Engineering
Human Resources
New Business Development
Project Planning
Interests:
Social Services
Children
Economic Empowerment
Civil Rights and Social Action
Politics
Financial Investing
Education
Environment
Poverty Alleviation
Music
Sports
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health
Children
Economic Empowerment
Civil Rights and Social Action
Politics
Financial Investing
Education
Environment
Poverty Alleviation
Music
Sports
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health
Languages:
English
Certifications:
Series 6
Series 63
Series 63
Lane Stowe Alexandria, VA
View pageWork:
Window Nation
Lorton, VA
Apr 2013 to Nov 2013
Call Center Manager
Datawatch Systems
Bethesda, MD
Aug 2012 to Apr 2013
Assistant Central Station Manager
The CoStar Group
Washington, DC
Feb 2012 to Aug 2012
Research Manager
AAA Central Penn
Harrisburg, PA
Jul 2008 to Jan 2012
Manager of Call Center Operations
Lorton, VA
Apr 2013 to Nov 2013
Call Center Manager
Datawatch Systems
Bethesda, MD
Aug 2012 to Apr 2013
Assistant Central Station Manager
The CoStar Group
Washington, DC
Feb 2012 to Aug 2012
Research Manager
AAA Central Penn
Harrisburg, PA
Jul 2008 to Jan 2012
Manager of Call Center Operations
Education:
Ithaca College
Ithaca, NY
1990
B.A. in Music Performance
Ithaca, NY
1990
B.A. in Music Performance
Skills:
Inventory Management, Client Services Management, Customer Service Management, Financial Services
Lane Stowe Alexandria, VA
View pageWork:
The CoStar Group
Feb 2012 to 2000
Research Manager
AAA Central Penn
Aug 2008 to 2000
Direct staff
AAA Central Penn
Harrisburg, PA
Jul 2008 to Jan 2012
Manager of Call Center Operations
Primitives by Kathy, Inc
Lancaster, PA
Jan 2008 to May 2008
Call Center, Customer Service and Retail Showroom Manager
Liberty Home Mortgage/Real Estate Mortgage Network
Wyomissing, PA
Mar 2006 to Nov 2007
Director of Sales and Marketing; Call Center Manager
"Have Groove, Will Travel"
Jan 2006 to May 2006
The Vanguard Group
Malvern, PA
Jan 2001 to Jan 2006
Account Administrator, Institutional Recordkeeping Services
Prudential Investments
Scranton, PA
Jan 1997 to Jan 2001
Training Specialist and Account Representative, Defined Contribution Services
Prudential Investments
Lancaster, PA
1993 to 1996
Merchandise Manager
Feb 2012 to 2000
Research Manager
AAA Central Penn
Aug 2008 to 2000
Direct staff
AAA Central Penn
Harrisburg, PA
Jul 2008 to Jan 2012
Manager of Call Center Operations
Primitives by Kathy, Inc
Lancaster, PA
Jan 2008 to May 2008
Call Center, Customer Service and Retail Showroom Manager
Liberty Home Mortgage/Real Estate Mortgage Network
Wyomissing, PA
Mar 2006 to Nov 2007
Director of Sales and Marketing; Call Center Manager
"Have Groove, Will Travel"
Jan 2006 to May 2006
The Vanguard Group
Malvern, PA
Jan 2001 to Jan 2006
Account Administrator, Institutional Recordkeeping Services
Prudential Investments
Scranton, PA
Jan 1997 to Jan 2001
Training Specialist and Account Representative, Defined Contribution Services
Prudential Investments
Lancaster, PA
1993 to 1996
Merchandise Manager
Education:
Ithaca College
Ithaca, NY
1990
B.A. in Music Performance
Ithaca, NY
1990
B.A. in Music Performance