Landis F Dooley

24245 Milford Dr, Eustis, FL 32736

Information Technology And Services

Baker Botts
Service Desk Analyst Level Ii
Baker Botts Mar 1, 2015 - Aug 2018
I.t Service Desk Analyst
Memorial Hermann Health System Feb 2013 - Feb 2015
Customer Support Analyst
Verizon Wireless Apr 2000 - Aug 2012
Lead Technical Support Coordinator Ii
Platinum Entertainment Grp Apr 2000 - Aug 2012
Partner

Strayer University 2011 - 2014
Associates, Associate of Arts, Business Administration Freeport High School 1983 - 1987
Hofstra University
Pennsylvania State University
Penn State University

Call Centers
Troubleshooting
Technical Support
Customer Satisfaction
Team Leadership
Telecommunications
Training
Wireless
Customer Experience
Customer Retention
Call Center
Customer Service
Leadership
Wireless Networking
Quality Assurance
Management
Process Improvement
Microsoft Office
Cellular Communications
Android
Blackberry
Mobile Devices
Testing
Coaching
Help Desk Support
Vendor Management
Blackberry Enterprise Server
Time Management
Inventory Management
Crm
Active Directory
Bmc Remedy
Technical Analysis
Small Business
Event Management
Event Planning
Remote Desktop
Iphone Support
Customer Acquisition
Supervisory Experience
Network Security
Remedy 7
Service Desk
Citrix Xenapp
Bomgar
Filesite
Adobe Professional
Voip
Email Marketing
Sccm

Children
Economic Empowerment
Civil Rights and Social Action
Education
Science and Technology
I Enjoy Almost All Sports
I Also Enjoy Traveling
Human Rights
Arts and Culture
Being A Good Husband and Dad
Health

English

Verizon Wireless

2008 to 2012
Technical Coordinator II
Verizon Wireless
Houston, TX
2006 to 2008
Technical Coordinator I
Verizon Wireless
Houston, TX
2003 to 2006
Wireless Data Tech Support (WDTS) Coordinator
Verizon Wireless

2000 to 2003
Customer Care Coordinator

Tech Skills
2012 to 2013
A+ Comp TIA Certification / currently enrolled
Strayer University
Houston, TX
2011 to 2013
BA in Business Administration / currently enrolled
Villanova University Online
2009
Project Management
Hofstra University
Uniondale, NY
Business Management
Penn State University
State College, PA
Business Management

Project Management, Lean Six Sigma, A+ Comp TIA, SAP(security), Certified Blackberry Specialist, Windows Phone Certification, MAC OS, Android, Telecommunications, VOIP, Cellular voice/data, TCP/IP, Mobile Switches, Remedy, PC knowledge, Crystal Reports