Work:
Pearson
Manager, Sales Operations
Blackboard/Angel Learning Dec 2008 - Aug 2009
Sales Business Analyst
Directv Jan 1998 - Jan 2008
Senior Manager of Business Analysis
Prudential Bank Limited, Pmb-Gpo, Accra Ghana Jan 1996 - Jan 1998
Vice President, Business System Analyst
Prudential Bank Limited, Pmb-Gpo, Accra Ghana Jan 1994 - Jan 1996
Vice President, Sales and Service Support
Education:
Ball State University 1977 - 1981
Bachelors, Bachelor of Science, Accounting
Ralston Valley High School
Colorado State University
Skills:
Salesforce.com
Crm
Leadership
Training
Business Analysis
Management
Sales
Analytics
Strategic Partnerships
Strategic Planning
Business Development
Project Management
Vendor Management
Program Management
Budgets
Account Management
Team Leadership
Process Improvement
Customer Relationship Management
Call Centers
Customer Satisfaction
Telecommunications
Business Process Improvement
Start Ups
Operations Management
Languages:
English
Spanish
German
Certifications:
Salesforce.com Administrator
Spring '16 Release
Salesforce1 Mobile Basics
Lightning Experience Basics
Ui Customization
Data Management
Data Modeling
Salesforce Platform Basics
Salesforce.com