Resumes
Resumes
Kristine Dacosta
View pageLocation:
1290 Pitman Ave, Palo Alto, CA 94301
Industry:
Internet
Work:
Odesk
Operations Manager
Versata Apr 2010 - Feb 2011
Customer Support Manager
Verizon Jan 2003 - Jan 2006
Quality Assurance Specialist
Verizon Jul 2002 - Dec 2002
Team Leader
Verizon Mar 1997 - Sep 2000
Customer Service Representative
Operations Manager
Versata Apr 2010 - Feb 2011
Customer Support Manager
Verizon Jan 2003 - Jan 2006
Quality Assurance Specialist
Verizon Jul 2002 - Dec 2002
Team Leader
Verizon Mar 1997 - Sep 2000
Customer Service Representative
Education:
Eastern Nazarene College 2001 - 2003
Associates, Business Administration, Management, Business Administration and Management
Associates, Business Administration, Management, Business Administration and Management
Skills:
Leadership
Customer Experience
Quality Management
E Commerce
Powerpoint
Policy Analysis
Customer Retention
Customer Satisfaction
Telecommunications
Business Analysis
Gotomeeting
Team Management
Team Leadership
Quality Assurance
Google Docs
Seo
Compliance
Sales Management
Onenote
Microsoft Word
Operations Management
Webex
Microsoft Excel
Wordpress
Policy
Cross Cultural
Customer Service
Productivity
Offshore Outsourcing
Social Media Marketing
Itar
Operational Excellence
Zendesk
Outsourcing
Call Centers
Skype
Analysis
Customer Experience
Quality Management
E Commerce
Powerpoint
Policy Analysis
Customer Retention
Customer Satisfaction
Telecommunications
Business Analysis
Gotomeeting
Team Management
Team Leadership
Quality Assurance
Google Docs
Seo
Compliance
Sales Management
Onenote
Microsoft Word
Operations Management
Webex
Microsoft Excel
Wordpress
Policy
Cross Cultural
Customer Service
Productivity
Offshore Outsourcing
Social Media Marketing
Itar
Operational Excellence
Zendesk
Outsourcing
Call Centers
Skype
Analysis
Interests:
Photography and Scrapbooking
New Technologies
Personal Ancestry
Entrepreneurship
New Technologies
Personal Ancestry
Entrepreneurship
Languages:
English
Kristine A. Dacosta New Bedford, MA
View pageWork:
Johnson & Johnson
Raynham, MA
Feb 2008 to Dec 2011
Lead Clinical Trial Coordinator
Johnson & Johnson
Raynham, MA
Feb 2007 to Feb 2008
Senior Clinical Project Coordinator
Johnson & Johnson
Raynham, MA
Jan 2005 to Feb 2007
Clinical Project Coordinator
Johnson & Johnson
Raynham, MA
Jun 2001 to Jan 2005
Quality Systems Records Coordinator
Johnson & Johnson
Raynham, MA
Jun 1998 to Jun 2001
Co-op, Supplier Quality Department
Raynham, MA
Feb 2008 to Dec 2011
Lead Clinical Trial Coordinator
Johnson & Johnson
Raynham, MA
Feb 2007 to Feb 2008
Senior Clinical Project Coordinator
Johnson & Johnson
Raynham, MA
Jan 2005 to Feb 2007
Clinical Project Coordinator
Johnson & Johnson
Raynham, MA
Jun 2001 to Jan 2005
Quality Systems Records Coordinator
Johnson & Johnson
Raynham, MA
Jun 1998 to Jun 2001
Co-op, Supplier Quality Department
Education:
Bristol Community College
Fall River, MA
Jan 2001
AS in Office Administration
Fall River, MA
Jan 2001
AS in Office Administration
Skills:
Microsoft Office 2007 (Word, Excel, Access, PowerPoint, Outlook, Publisher), Adobe Acrobat, Records Management