Konstantin P Kishinsky

20010040887, Nov 15, 2001

Jul 10, 2001

09/903022

Yuri Shtivelman - Belmont CA, US
Alec Miloslavsky - Hillsborough CA, US
Oleg Bondarenko - San Francisco CA, US
Igor Nevman - Palo Alto CA, US
Douglas Gisby - Foster City CA, US
Paul Cronin - Saratoga CA, US
Oleg Turovsky - San Francisco CA, US
Konstantin Kishinsky - San Carlos CA, US
Nikolay Anisimov - Walnut Creek CA, US
Gregory Pogossiants - Palo Alto CA, US
Pavel Postupalski - Walnut Creek CA, US

H04L012/66

370/352000, 370/354000

A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP/IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

20060221941, Oct 5, 2006

Nov 5, 2005

11/267959

Konstantin Kishinsky - San Carlos CA, US
Sergey Menshikov - Foster City CA, US
Alexander Lobastov - Concord CA, US
Alexei Vovenko - Pleasanton CA, US
Pavel Karpenko - Concord CA, US

H04L 12/66

370352000

The present invention takes advantage of Voice over Internet Protocol (VoIP) technology by introducing VoIP-based call center telephony equipment that is software-based and runs on inexpensive off-the-shelf personal computer (PC) systems. With the VoIP-based call center system of the present invention, the traditional Public Switched Telephone Network (PSTN) is coupled to a Voice over Internet Protocol (VoIP) gateway in order to convert all incoming traditional telephone communication into VoIP based telephony telecommunication. This is performed using the well-known SIP telephony protocol set forth in RFC 3261. Once converted to the VoIP format, the incoming VoIP-based calls are directed to the VoIP based Call Center Server system. The Call Center Server system provides all the sophisticated call center features that were formerly only available in large call centers created with specialized expensive telephone equipment

20080043728, Feb 21, 2008

Oct 26, 2007

11/924773

Alec Miloslavsky - Hillsborough CA, US
Konstantin Kishinsky - San Carlos CA, US
Nikolay Anisimov - Walnut Creek CA, US
Gregory Pogossiants - Palo Alto CA, US
Pavel Postupalski - Walnut Creek CA, US
Yuri Shtivelman - Belmont CA, US
Oleg Turovsky - San Francisco CA, US
Oleg Bondarenko - San Francisco CA, US
Igor Neyman - Palo Alto CA, US
Douglas Gisby - Foster City CA, US
Paul Cronin - Saratoga CA, US

H04M 3/42

370352000

A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

20080043955, Feb 21, 2008

Oct 26, 2007

11/924833

Yuri Shtivelman - Belmont CA, US
Alec Miloslavsky - Hillsborough CA, US
Oleg Bondarenko - San Francisco CA, US
Igor Neyman - Palo Alto CA, US
Douglas Gisby - Foster City CA, US
Paul Cronin - Saratoga CA, US
Oleg Turovsky - San Francisco CA, US
Konstantin Kishinsky - San Carlos CA, US
Nikolay Anisimov - Walnut Creek CA, US
Gregory Pogossiants - Palo Alto CA, US
Pavel Postupalski - Walnut Creek CA, US

H04M 3/00

379142070

A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

20080043975, Feb 21, 2008

Oct 26, 2007

11/924963

Alec Miloslavsky - Hillsborough CA, US
Konstantin Kishinsky - San Carlos CA, US
Nikolay Anisimov - Walnut Creek CA, US
Gregory Pogossiants - Palo Alto CA, US
Pavel Postupalski - Walnut Creek CA, US
Yuri Shtivelman - Belmont CA, US
Oleg Turovsky - San Francisco CA, US
Oleg Bondarenko - San Francisco CA, US
Igor Neyman - Palo Alto CA, US
Douglas Gisby - Foster City CA, US
Paul Cronin - Saratoga CA, US

H04M 7/00

379219000

A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

20080046531, Feb 21, 2008

Oct 29, 2007

11/926339

Yuri Shtivelman - Belmont CA, US
Alec Miloslavsky - Hillsborough CA, US
Oleg Bondarenko - San Francisco CA, US
Igor Neyman - Palo Alto CA, US
Douglas Gisby - Foster City CA, US
Paul Cronin - Saratoga CA, US
Oleg Turovsky - San Francisco CA, US
Konstantin Kishinsky - San Carlos CA, US
Nikolay Anisimov - Walnut Creek CA, US
Gregory Pogossiants - Palo Alto CA, US
Pavel Postupalski - Walnut Creek CA, US

G06F 15/16

709206000

A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

20080049929, Feb 28, 2008

Oct 29, 2007

11/926385

Alec Miloslavsky - Hillsborough CA, US
Konstantin Kishinsky - San Carlos CA, US
Nikolay Anisimov - Walnut Creek CA, US
Gregory Pogossiants - Palo Alto CA, US
Pavel Postupalski - Walnut Creek CA, US
Yuri Shtivelman - Belmont CA, US
Oleg Turovsky - San Francisco CA, US
Oleg Bondarenko - San Francisco CA, US
Igor Neyman - Palo Alto CA, US
Douglas Gisby - Foster City CA, US
Paul Cronin - Saratoga CA, US

H04M 3/00

379265120

A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

6286033, Sep 4, 2001

Apr 28, 2000

9/561139

Konstantin Kishinsky - San Carlos CA
Nikolay Anisimov - Walnut Creek CA
Gregory Pogossiants - Palo Alto CA
Pavel Postupalski - Walnut Creek CA

Genesys Telecommunications Laboratories, Inc. - San Francisco CA

G06F 1727
G06F 1750
G06F 1516

709203

A network-based system for distributing object-oriented CTI scripts is provided. The system includes, at least one source communication center enabled with an object-oriented-programming-system for generating and distributing the CTI scripts, at least one receiving communication center enabled with an object-oriented-programming-system for receiving and implementing the CTI scripts, an instance of a descriptor-language-converter application installed and operational within the source communication center and an instance of the descriptor-language-converter application installed and operational within receiving communication center. The source center creates the CTI script using its own object-oriented-programming-system, converts the object-oriented script into a descriptor language using the descriptor-language-converter, and distributes the descriptor-language script over the network and, wherein the receiving communication center receives the descriptor-language script and interpreting the language, regenerates a version of the original CTI script using its own object-oriented-programming-system. In preferred embodiments, XML language is used as the descriptor-language. In other embodiments, other descriptor languages may be used.