Kimberley D Fino

Denver, CO

Telecommunications

Cricket Communications - Englewood, CO since May 2012
Business Intelligence Analyst
Specialized Loan Servicing Nov 2011 - May 2012
Financial Analyst
DIRECTV, Inc. Jul 2010 - Sep 2011
Business Analytics and Reporting Analyst
DIRECTV, Inc. Nov 2005 - Jul 2010
Field Support Analyst II
DIRECTV, Inc. Jan 2004 - Nov 2005
Damage Claim Analyst

Call Center
Analysis
Operations Management
Process Improvement
Cross Functional Team Leadership
Forecasting
Telecommunications
Vendor Management
Budgets
Business Intelligence
Customer Satisfaction
Business Analysis
Business Process Improvement
Sql
Call Centers
Team Leadership
Analytical Skills
Contact Centers
Team Building
Program Management
Leadership

CRICKET WIRELESS, INC

May 2012 to 2000
Business Intelligence Market Research Analyst
Specialized Loan Servicing LLC.
Highlands Ranch, CO
Nov 2011 to May 2012
Financial Reporting Analyst
DIRECTV, INC
Englewood, CO
Jul 2010 to Sep 2011
Business Analysis and Reporting Analyst
DIRECTV, INC
Englewood, CO
Nov 2005 to Jul 2010
Field Performance Analyst
DIRECTV, INC

Jan 2004 to Nov 2005
Damage Claim Analyst
DIRECTV, INC

Aug 2000 to Jan 2004
Process Management Analyst
DIRECTV, INC

May 1998 to Aug 2000
Customer and Retail Services Representative

Regis College for Professional Studies
Denver, CO
2005 to 2008
Accounting, Business Management, Computer Information Systems
Metropolitan State College of Denver
Denver, CO
1998 to 2004
General Studies
Adams City High School
Commerce City, CO
High School Diploma

TECHNICAL SKILLS <br/><br/>MICROSOFT OFFICE <br/>Excel (Pivot tables, Formulas, Functions, VBA/Macros)<br/>BI Stack (Power Pivot, Power View, PerformancePoint)<br/>SharePoi... (Site Administrator and Designer)<br/>Access (Application Development, Queries, Forms, Reports)<br/>Power Point, Word, Outlook<br/><br/>BUSINESS INTELLIGENCE TOOLS<br/>Oracle Business Intelligence Enterprise Edition (OBIEE)<br/>Siebel / Siebel Analytics<br/>SQL Server Management Studio (SSMS)<br/>SQL Server 2012, 2008R2<br/>SaS / SaS Enterprise Guide<br/><br/>PROGRAMMING LANGUAGES<br/>Structured Query Language (T-SQL and PL/SQL)<br/>Visual Basic for Applications (VBA)<br/>HTML and CSS<br/><br/>DATA VISUALIZATION, QUERY & OTHER<br/>Tableau<br/>Toad Data Point<br/>SQL Developer<br/>Salesforce.com<b... Workforce Express / CSG ACSR<br/>Subscriber Management/Billing System (STMS)