Resumes
Resumes
Director Customer Care At Cox Communications
View pageLocation:
202 north Graham Ave, Wagoner, OK 74467
Industry:
Telecommunications
Work:
Cox Communications - Greater Atlanta Area since Sep 2011
Senior Manager Customer Care
Cox Communications since Aug 2009
Process Standardization Project Manager
Bank of America Jun 2008 - Feb 2009
Senior Process Design Consultant
Bank of America Jul 2005 - May 2008
Senior Change Manager,
Bank of America Apr 2003 - Jul 2005
Client Services Manager,
Senior Manager Customer Care
Cox Communications since Aug 2009
Process Standardization Project Manager
Bank of America Jun 2008 - Feb 2009
Senior Process Design Consultant
Bank of America Jul 2005 - May 2008
Senior Change Manager,
Bank of America Apr 2003 - Jul 2005
Client Services Manager,
Education:
Loyola Marymount University 1982 - 1984
BA, Sociology
BA, Sociology
Skills:
Call Center
Process Improvement
Call Centers
Cross Functional Team Leadership
Strategic Planning
Customer Experience
Six Sigma
Change Management
Project Management
Leadership
Business Process Improvement
Strategy
Performance Management
Risk Management
Enterprise Software
Management
Sales Operations
Telecommunications
Vendor Management
Process Improvement
Call Centers
Cross Functional Team Leadership
Strategic Planning
Customer Experience
Six Sigma
Change Management
Project Management
Leadership
Business Process Improvement
Strategy
Performance Management
Risk Management
Enterprise Software
Management
Sales Operations
Telecommunications
Vendor Management
Certifications:
Six Sigma Greenbelt Certified