Justin Vange Brosette

IT Analyst at AGC Networks

Dallas/Fort Worth Area

Information Technology and Services

AGC Networks since Oct 2009
IT Analyst
Volt Technical Resources 2009 - 2009
Tech Support (iPhone project)
Intuit 2008 - 2009
Technical Support

Blinn College
DeVry University-Texas

Microsoft Office
Customer Service
Change Management
Requirements Analysis
Networking
Vendor Management
Client Liaison
Sales
Remote Troubleshooting
Telecommunications
Avaya
Avaya Site Administration
Avaya Communication Manager
Kronos
VTC
Active Directory
Computer Repair
Incident Management
Incident Reporting
Escalation Process
Batch Processing
Remote Monitoring
Environmental Management Systems
PC Duo
Issue Resolution
Cisco IOS
WebEx
Windows Server
Technical Support
PC building
Critical Thinking
HVAC issue escalation
Disaster Response
Routing Protocols
Call Routing
PCI Standards
Standards Compliance
Remedy Ticketing System
Android
iPhone Support
Mac OSX
Lacerte Certifiied
Pro Series Certified
Call Center Administration

Emerging technologies, Hockey, Watersports, Kayaking, Wakeboarding, Mountain Sports, Backpacking, Snowboarding, Hunting, Fishing, Nutrition Science, Nutrition Supplements, Healthy Foods (that taste good), Technology Innovations improving quality of life.

Spanish

AEGIS GLOBAL COMMUNICATIONS / AGC - Dallas
Irving, TX
2009 to 2013
Network Operation Center Analyst
VOLT
Addison, TX
2009 to 2009
Windows-Based iPhone Support Tech Specialist
INTUIT
Plano, TX
2008 to 2009
Systems Support Agent
SEARS ROEBUCK AND COMPANY
Lewisville, TX
2006 to 2008
Sales Associate
DAVID McDAVID HONDA
Frisco, TX
2006 to 2006
Sales Associate
BEST BUY
Irving, TX
2005 to 2006
PC Lead

DeVry University
Irving, TX
2004 to 2006
Business Technical Management
Blinn College
Bryan, TX
2000 to 2002
Business Technical Management

Incident Management, Troubleshooting and coordinating efforts to resolve complex enterprise-scale issues. Maintaining an accurate account of incidents from the time reported through resolution, while providing updates to the appropriate parties up to and following incident resolution. Identify issues quickly and correctly, follow specific escalation procedures. Effectively troubleshooting incidents and facilitating technical conference bridge calls with Clients, Vendors, Carriers(domestic and international), ISPs, Telecom, Avaya techs; Networking; Programming/Software; Platform Support Group; UNIX Support; DVR Support (Verint), Corporate Executives; Local Techs, and Call Center Operations and Production Management. Create/Modify/Troubleshoot items in Active Directory and Avaya Site Administrator and Avaya Call Management System Terminal Emulator. Configure VTC Admin. Update call-flow using Avaya Call Management System or Avaya Site Administrator. Record/Update IVR recordings. WAN/LAN Network configuration and troubleshooting experience; Experience with various monitoring tools such as WhatsUpGold, Solar Winds, Remote Environment monitoring; Experience assessing need for, building, installing, configuring, upgrading, troubleshooting Desktop, Laptop, Server, and peripheral device hardware and software. Solid understanding of enterprise technology. Identifying and implementing appropriate technology solutions to increase efficiency.