Resumes
Resumes
Chief Customer Advocate And Americas Head Of Chief Customer Office
View pageLocation:
68 Cedar Ln, Bronxville, NY 10708
Industry:
Computer Software
Work:
Sberbank of Russia, Moscow, Russia - Moscow, Russian Federation Mar 2011 - May 2013
Advisor to President
Credit Suisse Zurich, Switzerland, London United Kingdom and New York, USA Jan 2005 - Nov 2010
MD, Global Head: Operational Excellence, Efficiency Management and Centers of Excellence
HSBC London, United Kingdom and New York, New York Jul 2001 - Dec 2005
Managing Director, Head of Best Practice - Global Transaction Banking
GE Capital Structured Finance Group, Stamford, Connecticut Sep 1996 - May 2001
Managing Director
MCI Telecommunications, Piscataway, New Jersey Atlanta, Georgia Chicago, Illinois Jun 1992 - Jun 1996
Senior Management
Advisor to President
Credit Suisse Zurich, Switzerland, London United Kingdom and New York, USA Jan 2005 - Nov 2010
MD, Global Head: Operational Excellence, Efficiency Management and Centers of Excellence
HSBC London, United Kingdom and New York, New York Jul 2001 - Dec 2005
Managing Director, Head of Best Practice - Global Transaction Banking
GE Capital Structured Finance Group, Stamford, Connecticut Sep 1996 - May 2001
Managing Director
MCI Telecommunications, Piscataway, New Jersey Atlanta, Georgia Chicago, Illinois Jun 1992 - Jun 1996
Senior Management
Education:
University of Kentucky 1980 - 1982
MS, Psychology Western Kentucky University 1976 - 1980
BA, Psychology
MS, Psychology Western Kentucky University 1976 - 1980
BA, Psychology
Skills:
Business Process Improvement
Change Management
Outsourcing
Program Management
Leadership
Operational Excellence
Vendor Management
Six Sigma
Strategy
Business Process
Business Process Re Engineering
Management
Business Transformation
Process Improvement
Start Ups
Financial Services
Banking
Executive Management
Risk Management
Strategic Planning
Mergers and Acquisitions
Offshoring
Continuous Improvement
Business Development
Management Consulting
Coaching
Entrepreneurship
Project Management
Balanced Scorecard
Knowledge Management
Project Portfolio Management
Process Engineering
Acquisition Integration
Innovation Management
Mergers
Integration
Training
Enterprise Software
Business Process Management
Stakeholder Management
Global Sourcing
Mentoring
Recruiting
Governance
Teamwork
Thought Leadership
Cost Management
Pmo
Organizational Design
Succession Planning
Change Management
Outsourcing
Program Management
Leadership
Operational Excellence
Vendor Management
Six Sigma
Strategy
Business Process
Business Process Re Engineering
Management
Business Transformation
Process Improvement
Start Ups
Financial Services
Banking
Executive Management
Risk Management
Strategic Planning
Mergers and Acquisitions
Offshoring
Continuous Improvement
Business Development
Management Consulting
Coaching
Entrepreneurship
Project Management
Balanced Scorecard
Knowledge Management
Project Portfolio Management
Process Engineering
Acquisition Integration
Innovation Management
Mergers
Integration
Training
Enterprise Software
Business Process Management
Stakeholder Management
Global Sourcing
Mentoring
Recruiting
Governance
Teamwork
Thought Leadership
Cost Management
Pmo
Organizational Design
Succession Planning
Interests:
Fitness
New Experiences
Golf
Family and Friends
Travel
Fishing
New Experiences
Golf
Family and Friends
Travel
Fishing
Certifications:
Csf- Certified Shark Feeder