Resumes
Resumes
Reports Specialist, Spectrum Business
View pageLocation:
Louisville, KY
Industry:
Telecommunications
Work:
Spectrum Business
Reports Specialist, Spectrum Business
Spectrum Business
Business Class Supervisor, Quality
Time Warner Cable Business Class Mar 2016 - May 2016
Business Class Supervisor, Quality and External Operations
Time Warner Cable Business Class Mar 2012 - Mar 2016
Customer Care Supervisor
Insight Communications Jun 2008 - Mar 2012
Business Customer Care Supervisor
Reports Specialist, Spectrum Business
Spectrum Business
Business Class Supervisor, Quality
Time Warner Cable Business Class Mar 2016 - May 2016
Business Class Supervisor, Quality and External Operations
Time Warner Cable Business Class Mar 2012 - Mar 2016
Customer Care Supervisor
Insight Communications Jun 2008 - Mar 2012
Business Customer Care Supervisor
Education:
Mckeendre College 2007 - 2008
Campbellsville University 1997 - 2002
Bachelors, Media Studies, Communication
Campbellsville University 1997 - 2002
Bachelors, Media Studies, Communication
Skills:
Troubleshooting
Call Centers
Call Center
Customer Service
Customer Satisfaction
Networking
Voip
Telecommunications
Broadband
Management
Telephony
Project Management
Budgets
Wireless
Project Planning
Process Improvement
Sales Operations
Salesforce.com
Workforce Management
B2B
Sales
Crm
Voice Over Ip
Outlook
Supervisory Skills
Customer Experience
Customer Relations
Budgeting
Training
Team Leadership
Team Building
Call Centers
Call Center
Customer Service
Customer Satisfaction
Networking
Voip
Telecommunications
Broadband
Management
Telephony
Project Management
Budgets
Wireless
Project Planning
Process Improvement
Sales Operations
Salesforce.com
Workforce Management
B2B
Sales
Crm
Voice Over Ip
Outlook
Supervisory Skills
Customer Experience
Customer Relations
Budgeting
Training
Team Leadership
Team Building
Interests:
Online Gaming
New Technology
Management Training
Home Based Businesses
Home Based Businesses Go Wild Cats
Go Wild Cats
New Technology
Management Training
Home Based Businesses
Home Based Businesses Go Wild Cats
Go Wild Cats
Languages:
English
Certifications:
Contact Call Center Manegement Certification
Customer Care Supervisor At Time Warner Cable
View pagePosition:
Customer Care Supervisor at Time Warner Cable Business Class
Location:
Louisville, Kentucky Area
Industry:
Telecommunications
Work:
Time Warner Cable Business Class - Louisville, Kentucky Area since Mar 2012
Customer Care Supervisor
Insight Business Jun 2008 - Mar 2012
Customer Care Supervisor
Insight Communications May 2007 - Jun 2008
Special Projects Supervisor
Insight Communications Nov 2006 - May 2007
High Speed Internet Supervisor
Jefferson County Sheriff's Office KY Mar 2003 - Nov 2006
E911 Dispatcher
Customer Care Supervisor
Insight Business Jun 2008 - Mar 2012
Customer Care Supervisor
Insight Communications May 2007 - Jun 2008
Special Projects Supervisor
Insight Communications Nov 2006 - May 2007
High Speed Internet Supervisor
Jefferson County Sheriff's Office KY Mar 2003 - Nov 2006
E911 Dispatcher
Education:
McKeendre College 2007 - 2008
Certification, Contact Call Center Manegement Certification Campbellsville University 1997 - 2002
Bachelor's of Science, Mass Communication/Media Studies
Certification, Contact Call Center Manegement Certification Campbellsville University 1997 - 2002
Bachelor's of Science, Mass Communication/Media Studies
Skills:
Call Center
Customer Relations
Troubleshooting
Budgeting
Supervisory Skills
Customer Service
Budgets
VoIP
Call Centers
Customer Satisfaction
Telecommunications
Salesforce.com
Outlook
Process Improvement
Workforce Management
Sales Operations
B2B
Project Management
Customer Relations
Troubleshooting
Budgeting
Supervisory Skills
Customer Service
Budgets
VoIP
Call Centers
Customer Satisfaction
Telecommunications
Salesforce.com
Outlook
Process Improvement
Workforce Management
Sales Operations
B2B
Project Management
Interests:
Management Training; New Technology, Online Gaming, Home Based Businesses
GO Wild Cats!
Honor & Awards:
Customer Contact Center Leadership Certification 2008
Jones/NCTI Certification in Computers and Broadband Modems 2007
Award of Excellence for Extraordinary Performance - Insight HSI Call Center 2006