Resumes
Resumes
Microsoft
View pageLocation:
Kansas City, MO
Industry:
Information Technology And Services
Work:
Yrc Freight
Senior System Engineer - Problem and Major Incident Manager - Service Now - Senior Technical Support
Kansas City Metropolitan Area
Microsoft
Senior System Engineer - Problem and Major Incident Manager - Service Now - Senior Technical Support
Kansas City Metropolitan Area
Microsoft
Education:
University of Missouri - Kansas City 1998 - 2004
Bachelors, Liberal Arts Park University 1996 - 1997
Maple Woods Community College 1993 - 1995
Associates, Associate of Arts
Bachelors, Liberal Arts Park University 1996 - 1997
Maple Woods Community College 1993 - 1995
Associates, Associate of Arts
Skills:
Problem Management
It Service Management
Major Incident Management
Itil
Troubleshooting
Critical Services Management
Integration
Software Documentation
Testing
Operating Systems
It Operations
Sdlc
System Administration
Networking
Unix
Sql
Windows
Technical Support
Enterprise Architecture
Incident Management
Vmware
Microsoft Technologies
Incident Control
Itil Service Strategy
High Availability
Process Optimization
Linux
It Service Management
Major Incident Management
Itil
Troubleshooting
Critical Services Management
Integration
Software Documentation
Testing
Operating Systems
It Operations
Sdlc
System Administration
Networking
Unix
Sql
Windows
Technical Support
Enterprise Architecture
Incident Management
Vmware
Microsoft Technologies
Incident Control
Itil Service Strategy
High Availability
Process Optimization
Linux
Interests:
Children
Economic Empowerment
Civil Rights and Social Action
Education
Science and Technology
Animal Welfare
Economic Empowerment
Civil Rights and Social Action
Education
Science and Technology
Animal Welfare
Operations And Application Analyst Ii At Asurion
View pagePosition:
Operations and Application Analyst II at Asurion, Inc
Location:
Kansas City, Missouri Area
Industry:
Information Technology and Services
Work:
Asurion, Inc since Aug 2006
Operations and Application Analyst II
American Century Investments / Ajilon Consulting Nov 2004 - Dec 2005
Level II Analyst
Federal Reserve Bank Sep 2001 - May 2003
Business System Analyst / Project Lead
North Kansas City Hospital May 1998 - Feb 2000
Technical Support / Helpdesk
ICT 1986 - 1990
Receptionist
Operations and Application Analyst II
American Century Investments / Ajilon Consulting Nov 2004 - Dec 2005
Level II Analyst
Federal Reserve Bank Sep 2001 - May 2003
Business System Analyst / Project Lead
North Kansas City Hospital May 1998 - Feb 2000
Technical Support / Helpdesk
ICT 1986 - 1990
Receptionist
Education:
University of Missouri-Kansas City 1998 - 2004
Bachelor of Liberal Arts, Computer Science / Psychology Park University 1996 - 1997
Maple Woods Community College 1993 - 1995
Associate of Arts, English, History, Social Science Maple Woods Community College 1993 - 1995
ASSOCIATE OF ARTS
Bachelor of Liberal Arts, Computer Science / Psychology Park University 1996 - 1997
Maple Woods Community College 1993 - 1995
Associate of Arts, English, History, Social Science Maple Woods Community College 1993 - 1995
ASSOCIATE OF ARTS
Honor & Awards:
National Deans List, 1995
Soroptimist Scholaship, 1994
Phi Theta Kappa Honors Society
Graduated with Honors from Maple Woods and UMKC
4.0 GPA